Customer Service Specialist
Listed on 2026-06-26
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Details
Title: Customer Service Specialist
Location: 7310 Innovation Blvd, Fort Wayne, IN 46818
Hours: Monday to Friday (9:00 am to 6:00 pm)
Compensation: $16.50 per hour
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company‑paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
About the RoleResponsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. Provide support through in person, phone, email, or social media. Communicate effectively, understand customer needs, and provide solutions promptly. Collect and record customer data and maintain accurate records of interactions. Problem‑solving skills, patience, empathy, and the ability to work under pressure are required. Focus on building and maintaining positive relationships with customers and providing quality service that meets or exceeds expectations.
Essential Duties and Responsibilities- Trace shipments for booking agents and customers
- Investigate and resolve service issues by working with planners, drivers, and distribution centers
- Register shipments for online agents
- Provide system updates as needed
- Respond to general inquiries (missing pieces, account watch info, claims)
- Provide dates for truckload shipments and specialty fleets
- Add and approve valuations within defined limits
- Document all actions on the V601 system
- Customer Service and Communication skills
- Complex problem‑solving and critical thinking
- Judgment and decision making
- Good time management
- Coordination and active listening
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.
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