Service Advisor - Acura

Do you thrive in a fast-paced environment, enjoy solving problems, and take ownership of the customer experience? We’re looking for a Service Advisor who can confidently manage customer relationships, coordinate repairs, communicate with technicians, and keep operations moving in a high-volume service environment.

Whether you’re an experienced Service Advisor or a customer-focused professional from hospitality, retail, logistics, or other fast-paced service industries, we’re looking for individuals who excel under pressure and take pride in delivering exceptional service.

• Growing dealership creates strong earning opportunities
• Established customer base and consistent service traffic
• Your performance directly impacts your earning potential
• Ongoing training and professional development
• Supportive leadership team and collaborative culture
• Modern service operation focused on customer satisfaction

As a Service Advisor, you’ll be the primary point of contact for customers bringing their vehicles in for maintenance and repair. You’ll guide customers through the service process from vehicle drop‑off to delivery while ensuring an exceptional customer experience.

Responsibilities include:

• Lead the customer experience from vehicle drop‑off through vehicle delivery
• Listen to customer concerns and identify appropriate repair solutions
• Build trust through professional, clear, and confident communication
• Present repair recommendations, estimates, and maintenance needs
• Coordinate with technicians to ensure accurate diagnostics and efficient workflow
• Manage multiple repair orders and customer updates simultaneously
• Handle unexpected issues, delays, and customer concerns professionally
• Help maintain workflow and efficiency in a high-volume service department
• Educate customers on recommended repairs and maintenance services
• Create and manage repair orders, estimates, and final invoices
• Assist customers with warranty‑related questions and claims
• Maintain strong communication with technicians, parts personnel, and management

Your day begins by reviewing appointments and preparing for a busy service drive.

Once the doors open, the pace accelerates quickly. Customers arrive throughout the day, technicians need updates, phones are ringing, repair priorities shift, and new challenges emerge regularly.

At any given time, you may be:

• Greeting a customer with a warning light or drivability concern
• Reviewing technician findings and repair recommendations
• Contacting customers with updates and estimates
• Explaining repairs, pricing, and maintenance needs
• Coordinating parts availability and completion timelines
• Managing multiple repair orders at various stages of completion
• Resolving unexpected issues while maintaining a positive customer experience

• Staying composed under pressure
• Communicating clearly and confidently
• Solving problems in real time
• Managing interruptions without losing focus
• Taking ownership instead of passing problems along
• Maintaining organization in a constantly changing environment

• Naturally organized and able to manage multiple priorities at once
• Strong communicators who build trust quickly
• Comfortable making decisions and solving problems independently
• Competitive and motivated by performance-based earnings
• Able to remain calm and professional under pressure
• Accountable and willing to take ownership of challenges
• Adaptable when priorities shift throughout the day
• Able to balance customer needs, repair accuracy, and business goals
• Confident recommending needed repairs and explaining their value
• Comfortable balancing customer satisfaction with operational efficiency

If you’re looking for a predictable day with minimal interruptions, this position may not be the right fit.

If you enjoy solving problems, helping customers, working with a team, and being rewarded for strong performance, you’ll have the opportunity to build a highly rewarding career here.

• Ability to stay composed and effective in a high-volume, constantly changing environment
• 1‑2+ years of Service Advisor experience preferred
• Automotive knowledge is strongly preferred.…