Customer Service Representative â€â€œ Fort Wayne
Listed on 2026-06-26
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Overview
The Customer Service Representative
- Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
- Take inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
- Assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner.
- Process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
- Ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
- Class
Start Date:
July 21, 2026 - Location:
Onsite
- Fort Wayne, IN - Training: 8:00 AM to 4:30 PM Mon-Fri
- Work Hours:
8 hour shift between 9 AM - 5:30 PM, Mon-Fri - Base rate $18.00/hr
- Career development and promotional opportunities
- Competitive Compensation
- Bonuses based on performance included - Comprehensive Insurance Coverage – Medical, Dental, Vision, Prescription, and partially funded HSA, Life insurance, and discounts on Auto, Home, Renter's, and Pet insurance
- 401K Retirement Savings plan with Company Matching
- Paid Time Off Package – PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
- Employee Assistance Program (EAP) for physical, emotional, and financial wellness
- Acknowledgment and appreciation of outstanding employee contributions
- Tuition Reimbursement – Invest in ongoing education and development
- Exclusive employee perks and discounts
- Maximus Wellness Program and Resources – Tailored wellness programs and resources
- Professional Development Opportunities – Training programs, workshops, and conferences
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