Customer Service Representative | Logistics Coordinator

Customer Service Representative | Entry-Level Logistics Coordinator – Fort Wayne, IN

As a Customer Service Representative, you will work in a fast‑paced environment, coordinating day‑to‑day shipments and supporting the office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

• Professionals who want to launch their career in a new industry
• Detail‑oriented and organized
• Strong communicators — both written and verbal
• Comfortable in a fast‑paced, team‑oriented environment
• Ready to make an impact and grow a career

• Enter new load orders into our proprietary web‑based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

• 1‑3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks
• Proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

• High school diploma or equivalent required
• Associate’s degree preferred
• Call center experience is a bonus

• Full‑time: 40 hours per week
• Room for advancement in a fast‑growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

All information will be kept confidential according to EEO guidelines.