Entry Level Dispatcher

911 Entry Level Dispatcher

Candidates must be available and flexible to work any assigned shift, holidays, and overtime.

Shifts:

A: 7:00 A.M. – 3:00 P.M. | B: 3:00 P.M. – 11:00 P.M. | C: 11:00 P.M. – 7:00 A.M.

Are you calm under pressure, detail-oriented, and ready to play a critical role in emergency response-answering 911 calls, coordinating first responders, and helping keep Fort Wayne and Allen County safe?

What You'll Do Learn and perform emergency and non-emergency dispatching for police, fire, and EMS. Take 911 calls, evaluate emergencies, and provide critical information to first responders. Operate and maintain communications equipment while documenting all activities accurately.

Key Responsibilities

• Answer 911 and non-emergency calls for service
• Dispatch Police, Fire, and EMS in Fort Wayne and Allen County
• Collect and report critical information during high-stress situations
• Use NCIC, IDACS, and Spillman databases for warrants, license checks, and officer support
• Communicate clearly and calmly with staff, emergency responders, and the public

What You Bring – Education & Experience

• High school diploma or GED (or equivalent combination of experience and education)
• Must pass keyboarding test (minimum 40 WPM)
• Ability to quickly assess emergency situations and extract key information
• Calm, professional, and detail-oriented with strong communication skills

Preferred Certifications / Skills

• Knowledge of law enforcement, fire, and EMS operations
• Proficient in computers, radios, and office equipment
• Ability to read maps and use emergency codes effectively

Why Work for the City of Fort Wayne

• Receive structured classroom and on-the-job training to grow in your role
• Work a meaningful job that directly impacts community safety
• Opportunities to progress through four levels of dispatcher proficiency
• Join a collaborative, mission-driven team in a critical public safety department

Equal Opportunity Employer