Fleet Assist Account Manager

About the Role

As a Fleet Assist Account Manager, you'll serve as a trusted advisor and strategic partner to our clients, helping them maximize the performance, productivity, and value of their fleet operations.

In this highly visible role, you'll build lasting client relationships, provide day‑to‑day account support, identify opportunities for improvement and cost savings, and champion solutions that help clients achieve their business goals. You'll act as the voice of the customer, collaborating across Merchants teams to deliver a seamless experience while driving continuous improvement within the Fleet Assist program.

Job location:

Merchants Feet HQ in Hooksett, NH or remote.

Salary: $60,000 - $75,000 depending on experience and qualifications.

• Build strong, consultative relationships with clients and become a trusted extension of their team.
• Partner with clients and internal stakeholders to develop account strategies that support fleet goals and business objectives.
• Manage day‑to‑day client requests and activities while ensuring alignment with client policies, priorities, and expectations.
• Proactively identify opportunities to improve fleet performance, reduce costs, and enhance operational efficiency.
• Take ownership of client challenges, leveraging critical thinking and problem‑solving skills to deliver effective solutions.
• Analyze fleet data and reporting to provide insights and recommendations that support informed decision‑making.
• Serve as the voice of the customer, partnering with internal teams to enhance processes, programs, and client outcomes.
• Collaborate with subject matter experts to resolve inquiries quickly and efficiently in a high‑volume environment.
• Support client compliance initiatives by executing policies, monitoring adherence, and communicating non‑compliance concerns to key stakeholders.
• Develop expertise in Fleet Resources, Customer‑Facing Technology, vehicle specifications, and upfit solutions to provide exceptional client guidance.
• Lead client‑specific projects and contribute to initiatives that strengthen and grow the Fleet Assist program.

• Serving with Integrity – Building trust through accountability, transparency, and follow‑through.
• Serving through Adaptability – Navigating changing priorities and client needs with agility and confidence.
• Serving through Evolution – Continuously seeking better ways to improve processes, outcomes, and the client experience.
• Serving through Community – Collaborating across teams, supporting others, and fostering strong relationships that drive collective success.

• Exceptional relationship‑building and client service skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Proven ability to solve problems, make sound decisions, and think critically in complex situations.
• Experience analyzing data and translating insights into actionable recommendations.
• Ability to advocate for clients while balancing business objectives.
• Comfort working independently while also thriving in a collaborative team environment.
• Strong technical proficiency with CRM systems, Microsoft Office Suite, and Excel.
• A positive, professional, and energetic approach to client and team interactions.
• Ability to travel to client and prospect locations as needed.

We provide a comprehensive benefits package, including health, dental, vision, flexible spending, 401(k), paid time off, and employee assistance programs.

Merchants Fleet is an equal‑opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to  or call .

To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.