Customer Service Specialist

Join CRST as a Customer Service Specialist and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to provide quality service that exceeds customer expectations every time, this is your next big opportunity!

Location:

7310 Innovation Blvd, Fort Wayne, IN 46818

Hours:

Monday to Friday (9:00 am to 6:00 pm)

Compensation: $16.50 per hour

Benefits:

• Medical, dental, and vision coverage; prescription drug and telemedicine services
• Company‑paid life and disability insurance
• Retirement savings with company match
• Paid time off, holidays, and parental leave
• Additional voluntary benefits and employee discounts

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer’s needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions.

The role requires problem‑solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

• Trace shipments for the booking agents and customers
• Investigate and resolve service issues as they occur by working with planners, drivers, and distribution centers
• Register shipments for online agents
• Provide system updates when needed
  
  Respond to general inquiries, e.g., missing pieces, certain account watch info, and claims
• Provide dates for truckload shipments as well as specialty fleets
• Add and approve valuations with defined limits
• Document all actions on the V601 system

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.