Dispatcher, Customer Service​/HelpDesk

Job Description:

Job Summary The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is critical in maintaining communication between customers, technicians, and management.

Key Responsibilities Schedule and dispatch HVAC technicians for service and maintenance

Prioritize emergency and urgent service requests

Monitor technician routes and adjust schedules as needed

Communicate with customers regarding appointment times and updates

Maintain accurate records of service calls, customer interactions, and job status

Work closely with technicians to ensure job completion and efficiency

Handle inbound calls and provide excellent customer service

Assist with administrative tasks as needed

Qualifications

Previous experience in dispatching, scheduling, or HVAC industry preferred

Strong organizational and multitasking skills

Excellent communication and customer service abilities

Ability to work in a fast-paced environment

Proficiency with scheduling software and/or CRM systems

Basic knowledge of HVAC systems is a plus

Pay starting at $25/hr full benefits with medical starting after 30 days, dental, vison, disability and life insurance. PTO and paid holidays and 401k with matching.

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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