Customer Care Technician – Bi-Lingual

Responsibilities

• Answers inquiries from customers about services and programs offered by Neumo
• Explain processes and procedures for loading, and changing material associated with various self-service terminals
• Performs research to respond to customer inquiries
• Provides accurate, timely information meeting the customer’s needs through problem resolution
• Escalates customer issues or concerns to next level support and/or management as appropriate
• Maintains customer confidentiality while complying with privacy regulations
• Professional and solution oriented
• Learn, retain, and apply information about programs and services
• Comprehension of virtual assistance
• Remotely access equipment to troubleshoot and resolve hardware and software issues
• Dispatch field technicians
• Perform other duties as assigned

• Minimum of a High School diploma/GED or Associate’s Degree in lieu of required experience
• 1-3 years of experience, preferably in a customer care setting
• Strong verbal and written communication skills
• Ability to multi-task and navigate through multiple systems
• Ability to work with others in a team environment
• Demonstrates the ability to use sound judgement and discretion regarding confidential information
• Demonstrates ability to work in a fast-paced environment
• Demonstrates strong interpersonal skills with a collaborative style