Customer Service Representative Fort Wayne

Customer Service Representative

We are looking for a Customer Service Representative to join a team in Fort Wayne, Indiana in a contract to permanent position. In this role, you will serve as a key point of contact for customers, providing timely support, resolving questions, and ensuring orders are handled accurately. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering a positive customer experience.

Responsibilities include responding to incoming customer calls and messages with professionalism, accuracy, and a solutions-focused approach. You will place and update customer orders in internal systems while checking details for completeness and correctness. You will handle a mix of inbound and outbound communication to address inquiries, confirm information, and follow up on open issues. You will investigate customer concerns and work with internal teams to provide prompt, effective resolution.

You will maintain clear records of customer interactions, order activity, and service outcomes. You will use Microsoft Excel and related tools to track information, review data, and support daily service tasks. You will provide consistent support that strengthens customer satisfaction and helps maintain efficient service operations.