Team Member, Customer Service​/HelpDesk

Join the Sweetest Team in Town – Team Member at Kilwins Fort Wayne!

Looking for a role where you can make people smile every day? At Kilwins - Fort Wayne, we’re all about creating memorable experiences for our guests through exceptional customer service and our delicious heritage chocolates, fudge, caramel apples, ice cream, and more! If you’re ready to join a team that values positivity, teamwork, and making people happy, we’d love to hear from you.

• Exceptional Customer Service
  :
  Greet guests with a smile, make eye contact, and engage in friendly conversation. Offer samples and go the extra mile to make every guest feel special.
• Enlightened Hospitality
  :
  Customize each guest’s experience and ensure they leave with a smile. Listen to guests, show you care, and make them feel valued.
• Performance Excellence
  :
  Bring a positive attitude, take initiative, and demonstrate product knowledge. Your friendly, outgoing personality will shine as you do your best every day.
• Team Unity
  :
  Work collaboratively with your teammates in a supportive, open, and gossip-free environment. Treat others as you’d like to be treated and contribute to the shared purpose of making Kilwins a fantastic place to visit and work.
• Development
  :
  Attend team meetings and participate in training opportunities to grow and excel in your role.

• A positive, can-do attitude.
• A friendly, outgoing personality.
• A willingness to learn and develop.
• A passion for exceptional customer service.
• A team-first mentality and strong communication skills.

No prior experience? No problem! We believe in finding the right people and helping them succeed.

• Flexible Schedule
  :
  We understand life happens, and we’ll work with you to create a schedule that fits your needs.
• Great People to Work With
  :
  Join a supportive and fun team that feels like home.
• Team Member Perks
  :
  Enjoy special perks as part of the Kilwins family.
• Leadership Training
  :
  Grow your skills and develop your potential with opportunities for leadership training.
• Making People Happy
  :
  There’s nothing better than seeing the joy on a guest’s face when they experience Kilwins’ heritage treats.