Branch Assistant

Join our Children's Services team at the Allen County Public Library's main branch as a
Full-Time Branch Assistant
. Located in downtown Fort Wayne, this onsite position not only allows you to support children and their families but also offers the chance to work in a vibrant, fun-filled environment that values teamwork and inclusion.

Pay for this position ranges from $14.05 to $16.00 per hour
, depending on qualifications and experience. The schedule is a flexible 40hours per week
, which includes days, nights, and weekends.

Full-time employees enjoy a competitive benefits package, including:

• Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off (start accruing three weeks of vacation and two weeks of sick), Employee Discounts, gym membership, wellness reimbursement (up to $510 each year!), and a Library-paid pension.

Allen County Public Library is a vibrant hub of lifelong learning, discovery, and connection. Guided by our mission to enrich the community, we empower individuals of all ages through access to knowledge, resources, and inclusive experiences. Our team is united by a shared commitment to integrity, literacy, and learning. We prioritize people-first service, celebrate diversity, and foster a sense of belonging for all.

As a Branch Assistant, you'll help create a welcoming and positive experience for children and families.

Responsibilities include:

• Supporting Children's Services operations and maintaining an inviting environment
• Assisting patrons with checking materials in and out
• Helping customers locate books, materials, and resources
• Issuing new library cards and updating patron accounts
• Processing payments and explaining library fees
• Answering questions in person, by phone, and via email
• Assisting with holds and requested materials
• Monitoring returned items and routing them appropriately
• Providing information about children programs, services, and events

The ideal candidate enjoys working with children and being a multi-tasker.

Successful candidates will:

• Enjoy interacting with children
• Demonstrate strong customer service skills
• Be able to multitask while maintaining accuracy and attention to detail
• Communicate effectively both verbally and in writing
• Work well independently and as part of a team
• Maintain confidentiality regarding patron records and transactions
• Learn and use library technology and automated systems effectively

Experience with customer service, library services, education, recreation, or youth-focused environments is helpful but not required.