Account Coordinator

Account Coordinator For Fire Protection National Service Division

Shambaugh & Son L.P. is seeking an Account Coordinator for Fire Protection National Service Division. In this role you will be responsible for supporting national account customers and branch operations by coordinating service activities, maintaining customer communication, and ensuring accurate documentation. This role is critical to delivering exceptional customer service and operational excellence.

• Serve as a primary contact for assigned customers.
• Coordinate inspections, service requests, and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance, contract requirements, and process improvement initiatives.
• Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.
• Other duties as assigned.

• 2+ years of experience in customer service, account coordination, or service administration.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in service, construction, fire protection, or facilities-related industries is preferred.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.