Customer Service Representative

A Customer Service Representative is responsible for handling incoming calls related to earthquake and homeowner’s insurance under general supervision. This includes providing information about our products, quoting policies, researching requests and troubleshooting various issues. Assists internal customers as needed for research, system testing and troubleshooting.

• Bachelors, Associates Degree and/or equivalent combination of High School Diploma/GED, training and work experience.
• Two years of customer service experience, preferably in the Property and Casualty insurance industry
• Active Property and Casualty License preferred, or
• Ability to obtain Property and Casualty License within first 6 months of employment and maintain licensing requirements as a requirement of continued employment. May not be required for part-time employee

• Must have excellent communication skills, both written and Verbal
• Ability to work efficiently both independently and as part of a Team
• Must work well with all levels of external and internal customers with tact and Diplomacy
• Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet Deadlines
• Basic computer skills (e.g., Microsoft Word, Outlook, etc.) with aptitude to learn new systems