Service Advisor – Automotive Dealership

$65,000-$150,000+ Annual Earning Potential | Performance-Based Compensation

Do you thrive in a fast-paced environment, enjoy solving problems, and take ownership of the customer experience?

We're looking for a Service Advisor who can confidently manage customer relationships, coordinate repairs, communicate with technicians, and keep operations moving in a high-volume service environment.

Whether you're an experienced Service Advisor or a customer-focused professional from hospitality, retail, logistics, or other fast-paced service industries, we're looking for individuals who excel under pressure and take pride in delivering exceptional service.

• 150+ vehicles serviced daily creates strong earning opportunities
• Established customer base and consistent service traffic
• Your performance directly impacts your earning potential
• Ongoing training and professional development
• Supportive leadership team and collaborative culture
• Modern service operation focused on customer satisfaction

• Lead the customer experience from vehicle drop-off through vehicle delivery
• Listen to customer concerns and identify appropriate repair solutions
• Build trust through professional, clear, and confident communication
• Present repair recommendations, estimates, and maintenance needs
• Coordinate with technicians to ensure accurate diagnostics and efficient workflow
• Manage multiple repair orders and customer updates simultaneously
• Handle unexpected issues, delays, and customer concerns professionally
• Help maintain workflow and efficiency in a high-volume service department
• Educate customers on recommended repairs and maintenance services
• Create and manage repair orders, estimates, and final invoices
• Assist customers with warranty-related questions and claims
• Maintain strong communication with technicians, parts personnel, and management

• Greeting a customer with a warning light or drivability concern
• Reviewing technician findings and repair recommendations
• Contacting customers with updates and estimates
• Explaining repairs, pricing, and maintenance needs
• Coordinating parts availability and completion timelines
• Managing multiple repair orders at various stages of completion
• Resolving unexpected issues while maintaining a positive customer experience

• Staying composed under pressure
• Communicating clearly and confidently
• Solving problems in real time
• Managing interruptions without losing focus
• Taking ownership instead of passing problems along
• Maintaining organization in a constantly changing environment

This role is fast-paced, demanding, and highly rewarding for individuals who enjoy challenge, responsibility, and performance-based compensation.

• Naturally organized and able to manage multiple priorities at once
• Strong communicators who build trust quickly
• Comfortable making decisions and solving problems independently
• Competitive and motivated by performance-based earnings
• Able to remain calm and professional under pressure
• Accountable and willing to take ownership of challenges
• Adaptable when priorities shift throughout the day
• Able to balance customer needs, repair accuracy, and business goals
• Confident recommending needed repairs and explaining their value
• Comfortable balancing customer satisfaction with operational efficiency

If you're looking for a predictable day with minimal interruptions, this position may not be the right fit.

If you enjoy solving problems, helping customers, working with a team, and being rewarded for strong performance, you'll have the opportunity to build a highly rewarding career here.

• Ability to stay composed and effective in a high-volume, constantly changing environment
• 1-2+ years of Service Advisor experience preferred
• Automotive knowledge is strongly preferred. Candidates without automotive experience must demonstrate the ability to quickly learn technical information and apply it in a customer-facing environment.
• Demonstrated ability to manage multiple customers, priorities, and deadlines in real time
• Proven customer service experience in a fast-paced, customer-focused environment
• Strong communication and relationship-building…