Customer Service Representative | Entry-Level Logistics Coordinator

Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN

Location:

Fort Wayne, IN

As a Customer Service Representative, you will work in a fast-paced environment, coordinating day‑to‑day shipments and supporting the office by providing visibility and maintaining accurate documentation for all loads. Your key responsibilities include clear communication, troubleshooting customer concerns, and proactively monitoring freight movement to ensure customer satisfaction.

• Enter new load orders into the proprietary web‑based software
• Initiate check calls to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via detailed websites to confirm delivery times and notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Collaborate with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

• 1–3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
• Strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks
• Above‑average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

• High school diploma or equivalent required
• Associate’s degree preferred
• Call center experience is a bonus

• Full‑time: 40 hours per week
• Room for advancement in a fast‑growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

All your information will be kept confidential according to EEO guidelines.