Customer Service Representative - State Farm Agent Team Member

Customer Service Representative
- State Farm Agent Team Member

Full Time in Fort Wayne - IN

• Monday-Friday
  - No nights or weekends
• Opportunity for advancement
• Paid time off
• Wellness resources
• Bonus based on performance

Insurance isn’t just about policies, it’s about being there when life doesn’t go as planned.

We’re looking for a licensed, service-driven professional who takes ownership of customer interactions, works with urgency, and is comfortable identifying opportunities to better support and protect our customers.

• Help customers understand and prepare for life’s uncertainties
• Identify gaps in protection and guide people toward better solutions
• Build lasting relationships based on trust and integrity
• Play a direct role in protecting families, businesses, and futures

• Handle inbound customer calls and requests with professionalism and ownership
• Proactively identify opportunities to improve protection
• Build strong relationships through consistent communication
• Identify opportunities during customer interactions to improve protection and strengthen the relationship
• Manage multiple priorities while maintaining a high level of responsiveness

• Build confidence in customer conversations
• Begin identifying ways to better serve and protect customers
• Start making a meaningful impact in people’s lives

• Someone who genuinely cares about helping others
• A strong communicator who listens first
• A self-starter who takes initiative
• Coachable and eager to grow
• Reliable and detail-oriented

• Take full ownership of customer interactions and outcomes
• Work with urgency and consistency throughout the day
• Build trust quickly across a wide range of customer personalities
• Balance strong service delivery with identifying opportunities to expand relationships
• Contribute to both customer satisfaction and agency growth

• Active insurance license required (or ability to obtain immediately)
• Strong work ethic and ability to stay productive in a fast-paced environment
• Ability to connect and communicate effectively with diverse customers
• Service-first mindset with comfort identifying opportunities to expand relationships
• Strong computer skills along with the ability to follow-through manage ownership of tasks and customer needs

• Competitive pay + performance-based bonuses
• Monday–Friday schedule (no nights or weekends)
• Paid time off
• Opportunity to grow within the agency

This is not just a service role.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $17.00 - $25.00 per hour

• Monday-Friday
  - No nights or weekends
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none