Education Interpreter

Location: Fort Wayne, IN

Applications are being accepted for Education Interpreters to join the Fort Wayne Zoo team. This is a variable (temporary) position assigned for specific dates and duties during the Zoo season. The number of available positions and hours may vary throughout the Zoo season. All team members receive Team Member Perks such as a free Staff Membership, concessions and retail discounts, development opportunities, and appreciation programs.

The Education Interpreter enhances the guest experience at some of the Zoo’s most popular habitats by providing engaging information about the animals, insight into their care, and relevant conservation messaging. The Education Interpreter also performs other duties regarding exhibit maintenance as required. This position also strives to embody the Zoo’s values at all times, contributes to positive guest experiences, and performs other duties as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively seeks out interactions with guests of all ages, engaging with them and communicating key messages.
• Presents clear and engaging interpretive messages to guests of varying ages and varying group sizes.
• Learns and communicates key messages regarding species information, FAQs, and conservation efforts as well as opportunities for guests to support these conservation efforts.
• Embodies a positive attitude and welcoming presence to guests with the ability to field questions.
• Maintains the overall assigned habitat areas, including requirements to open and close the areas and keep the spaces clean and safe.
• Assists with special events and other educational programs as needed.
• Communicates with staff using radio systems.
• Maintains knowledge of Zoo facilities, programs, animals, and team members.
• Represents the Zoo in a positive manner by maintaining a positive attitude and delivering exceptional guest service.
• Serves as a team player in the Education Department by supporting the department’s goals.
• Supports the zoo’s commitment to continued growth of diversity, equity, access, inclusion, and belonging for zoo team members, volunteers, guests, and supporters.
• Assists with special projects and helps other zoo team members as needed.
• Actively contributes to positive guest experiences.

To perform this job successfully, an individual must have the following education and/or experience.

• High school diploma or GED is preferred.
• Experience in a hospitality, cultural attraction, or educational setting is preferred.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to accurately convey scientific information in a meaningful way to children and adults using a variety of interpretive techniques.
• Ability to master key messages and species information on a variety of exhibits.
• Ability to attend to guests one-on-one as well as speak publicly to a large group of guests.
• Strong verbal communication and presentation skills.
• Strong interest in education and conservation.
• Ability to work a highly flexible schedule as required to successfully perform the requirements and functions of the position, including required weekend, evening, holiday, and irregular hours.
• Ability to handle confidential information.
• Ability to understand and follow all safety regulations.
• Ability to…