HD Customer Service Admin

Posted Tuesday, July 21, 2026 at 4:00 AM

ACV is a technology company revolutionizing how dealers buy and sell cars online. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. Our network of brands includes ACV Auctions, ACV Transportation, Clear Car, MAX Digital, ACV Capital, True
360 and Data Services.

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, more than 3 paid sick days or applicable law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other required paid leave as applicable
• Employee Stock Purchase Program and additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Provide exceptional customer service and administrative support for the Heavy-Duty (HD) Department by assisting customers in person and by phone, maintaining online auction platforms, coordinating if-sales activities, processing buyer and seller settlement documentation, and supporting the preparation and marketing of heavy-duty vehicles and equipment for auction. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a fast‑paced auction environment.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Lead the strategic design and development of the React Native and iOS applications.
• Provide professional customer service to dealers and the public by phone and in person.
• Serve as the primary point of contact for customer questions regarding the Heavy‑Duty Department and auction processes.
• Maintain and update the public online internet bidding platform to ensure accurate and timely listings.
• Upload photos and vehicle information to online auction platforms.
• Coordinate and process if-sales between buyers and sellers in accordance with company procedures.
• Prepare and distribute buyer and seller settlement sheets accurately and in a timely manner.
• Communicate with internal departments to ensure accurate vehicle information and efficient auction operations.
• Maintain accurate customer and transaction records within company systems.
• Assist with loading vehicles and equipment to online auction platforms.
• Support auction operations and perform other duties as assigned.

• Ability to read, write, speak and understand English.
• High school diploma or equivalent required; additional education in office administration or a related field is a plus.
• Previous experience in customer service, records management, or title processing preferred.
• Knowledge of vehicle titles, lien releases, and auction procedures is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management software.
• Strong organizational skills with high attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast‑paced auction environment.
• Availability to work part‑time hours, including flexibility on auction days.

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination.

ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

The compensation range for this position is listed in the Job Details section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.