Concierge

Public Service Credit Union – Fort Wayne, Indiana

• Medical, Dental, and Vision insurance
• Group life insurance
• 401(k) with employer match
• Paid time off + paid holidays
• Staff celebrations, rewards, and incentives
• Career development, training programs, and advancement opportunities
• A positive, mission-driven workplace culture

• Greet and welcome members in a courteous, professional, and timely manner.
• Build strong relationships with members and help guide them into a full relationship with PSCU.
• Provide comprehensive, prompt, accurate, and efficient member transactions.

• Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.
• Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.
• Assist with mail or e-mail transactions, when available.
• Place holds on accounts for uncollected funds.
• Issue cashier checks, money orders, and CDs.
• Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other Concierges or Tellers research and resolve discrepancies.
• Ensure that your workspace and the lobby are properly stocked with forms, supplies, brochures, etc.
• Assist members with the ITM machine to ensure they are able to use it effectively.

• Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by Concierges. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.
• Cross-sell credit union services such as debit cards, credit cards, loans, deposit products and on-line banking, or other promotional products where available.