Bank Operations Specialist

WHO WE ARE

At Green Way Bank, we believe banking is about more than transactions—it’s about relationships, trust, and making a meaningful impact in the communities we serve.

Green Way Bank was founded in 1889 and has built a long tradition of serving customers with personalized service and local decision-making. Today, we proudly serve Van Wert, Fort Wayne, and the surrounding communities, combining the strengths of a community bank with the innovative mindset and capabilities needed to grow into the future. We are passionate about helping individuals, businesses, and communities thrive while staying true to the values that have guided us for generations.

Our Green Way Bank culture is rooted in our C.A.R.I.N.G.
Core Values
:

• C ommunity – Serve to strengthen where we work and play
• A ccounability – Own our actions and follow through with excellence
• R espect – Actively listen, value every voice, and collaborate for success
• I ntegrity – Do what is right, always
• iNnovation – Create, improve, and enhance continuously
• G rit – Do what is needed, not what is easy

At Green Way Bank, we are driven by exceptional service, meaningful relationships, and a commitment to enriching the lives of everyone we serve. We honor our history, embrace innovation, and invest in people who want to make a difference alongside us.

The Bank Operations Specialist owns the operational execution that keeps Green Way Bank running efficiently, accurately, securely, and in compliance. This position serves as the trusted operational resource for branches and departments across the organization by performing critical operational functions, administering key banking systems and platforms, mitigating operational risk, and supporting the accurate delivery of banking products and services.

The Bank Operations Specialist performs a broad range of operational responsibilities, including payment processing, digital banking administration, fraud monitoring and reporting, reconciliations, exception management, core system administration, operational reporting, compliance support, system testing, and operational support functions. This position collaborates closely with Customer Support, Business Solutions, Commercial Loan Operations, Retail Banking, and other internal partners to ensure operational excellence while delivering exceptional internal service.

Success in this role requires exceptional attention to detail, sound judgment, adaptability, continuous learning, and a commitment to accuracy, compliance, teamwork, and continuous improvement.

• Performs assigned operational responsibilities accurately, timely, and in accordance with established policies, procedures, regulatory requirements, and internal controls.
• Processes and supports operational activities including ACH processing, wire processing support, exception processing, reconciliations, reporting, account maintenance, and other assigned back-office operational functions.
• Administers and supports the Bank’s digital banking platforms, including system configuration, maintenance, monitoring, testing, security administration, and troubleshooting.
• Performs assigned core banking system administration responsibilities, including maintenance, processing, configuration, user support, and operational administration.
• Performs daily operational reviews to ensure transactions, systems, and operational activities are processed accurately, efficiently, and within established service standards.
• Maintains a thorough understanding of assigned operational systems, products, services, and departmental responsibilities.

• Monitors operational exceptions, fraud reports, disputes, system exceptions, and other operational risks while escalating concerns through established channels.
• Supports internal and external audits, compliance reviews, regulatory examinations, and documentation requests.
• Maintains compliance with applicable banking laws, regulations, policies, procedures, and operational controls.
• Identifies operational risks, processing concerns, control weaknesses, or service opportunities and recommends improvements to…