Director of Clinic Operations - Indiana​/Upper Midwest

Are you passionate about the people of the veterinary profession? Do you have experience leading veterinary teams in a clinical setting? Do you want to elevate your skills and become part of one of the most dynamic and distinctive companies in the veterinary field? If you answered YES to those three questions, then keep reading about the opportunity to join Heritage Vet Partners as a Director of Clinic Operations
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Heritage Vet Partners is the nation’s leading veterinary partnership, specializing in mixed and large animal practices. We provide a unique model that preserves local practice legacy, serving livestock producers and companion animal clients through shared services, data, and strategic growth.

Heritage Vet Partners is building a community of rural veterinary practices dedicated to preserving the rich legacy and culture established within each individual practice. We are partnering with veterinarians to support their businesses while enriching their professional and personal lives. Working together, we are enabling veterinary teams to focus on the needs of their clients today, while identifying the best strategy to support their clients in the future.

• Team First
• Earned Trust
• Straightforward Integrity
• Balanced Dedication
• Everyday Excellence

Represent the mission and core values of Heritage Vet Partners.

• Practice Culture and Communication
• Medical Quality, Safety Standards, and Regulatory Support
• Growth, Development, and Life-Long Mentorship

• Are engaged in a supportive community
• Know their purpose and value
• Are passionate and actively participate in the success of themselves and their practice
• Give back to upcoming generations
• Consider and recommend HVP as a premier place to practice/work

• Support practices and drive value with clinical/medical needs and generalized DVM support
• Consult on service pricing strategies and practice policies
• Guide clinical equipment upgrades and replacement
• Provide structure and leadership for each assigned Practice Support Team; facilitate regular and consistent communication between all team members including Practice Leadership
• Participate in timely financial planning and analysis reviews supporting Practice Leadership and Finance team members
• Facilitate engagement of practice members and the HVP community
• Be a conduit of information between practices and the HVP Practice Support Center/MSO; drive implementation and execution of HVP initiatives at the practice level
• Meet annually with Practice Leadership to draft the Practice Alignment Plan; revisit the PAP regularly to assess progress and adjust as needed
• Practice Visit Expectations—1-2 times during the first 6 months post-acquisition; 1-2 times quarterly for established practices (or as needed)

• Introduce Support Teams and facilitate transition to HVP operations
• Facilitate onsite visits w/Operations and HR; attend one initial onsite visit when possible
• Visit new practices in the first 3-6 months (ideally) to check-in and receive feedback

• Work in cross-functional partnership with Recruiting & Retention to help identify needs at the practice level surrounding mentorship and development.
• Advise and assist with the implementation of Associate and/or Practice Manager Mentoring Plans
• Advise and assist with the implementation of employee satisfaction and wellness initiatives
• Provide support and guidance for employee performance reviews

• Work closely with Dir. of Recruitment and Retention
• Visit w/ Practice Leads about associate DVM vacancies and additions; provide guidance on future-planning and case-load management
• Assist with job postings and ATS applications (cross-functional with HR and R&R)
• Promote and participate in student engagement activities

• Collaborate cross-functionally with legal and business operations to provide regulatory guidance specific to the practice of medicine.
• Effectively communicate regulatory/compliance risks with respective practices
• Establish methods to monitor compliance across the HVP community

Assist where needed on any special projects, ensuring recognition of the following perspectives:

• Business Needs of Practice and HVP
• Practice Employees
• Clinical/Practicing Veterinarian

• The Director of Clinic Operations will report directly to the VP of Clinical Operations.
• 70% Remote/30% travel (varies based on practice and business needs);
  Practices to be supported are currently in Indiana, Ohio, Michigan and Wisconsin; candidates are not REQUIRED to reside in the Ft. Wayne area, however, ease of travel to the practice's served is highly preferred.
• Engagement in Practice Support Center/MSO functions and team meetings (virtual and in-person)
• Prioritized on-site functions:
  Partner Summit (spring), Practice Support Team…