Office Manager

Are you looking to join and lead an exceptional team? At the “Brand New State of the Art” Simba Dental our goal is to provide comprehensive oral health care and cosmetic dentistry services to people of all ages living in and around Fort Wayne, Indiana, USA and surrounding suburbs.

We are a truly privately owned dental group that offers an exceptional working environment. We are building an amazing team whose goal is to serve each other, as well as our patients and the community.
You must be a leader to better serve our team! Everyone on our team is experienced, very knowledgeable and excellent at what they do, most for years!

a competitive compensation package, with great benefits.

We believe that our team is our #1 asset. We want our team to be trained with the latest updates, and provided with a workplace that is fair, consistent, and rewarding. We believe solid core values, and a positive office culture should always be the main priority.

As the Office Manager, you will oversee all administrative aspects of the practice, ensuring seamless operations, optimal patient experiences, and compliance with regulatory standards. You will oversee daily front office operations and work alongside team members to ensure completion of tasks. This role requires a dynamic leader with a strong background in dental office management, excellent organizational skills, and the ability to foster a collaborative team environment.

As the leader you will be expected to work with and assist in all front office projects or tasks when needed.

• Oversee Business / Front Office Operations
• Develop, Implement, and Maintain Office Policies that Ensures Operational Efficiency
• Generate End of Week, and End of Month Reports
• Coordinate appointments, meetings & manage team calendars and schedules.
• Lead and mentor our front office team & delegate assignments to ensure maximum productivity / efficiency.
• Assist the front office team when needed (i.e. answer the phone, check out patients, assist with treatment plans, etc.).
• Set up new team members for success (provide login information, email account, etc.).
• Manage patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
• Coordinate and manage patient appointments, optimizing the schedule for maximum productivity
• Schedule Bi-Weekly Leadership meetings with Dr. Lugakingira and report on New Patient Call Tracking, Production / Collections, Office Expenses, etc. This will involve late evenings hours.
• Other duties as assigned by Director of Operations.
• Oversee billing procedures, ensuring accurate processing of treatments and timely submission of insurance claims.
• Manage patient payment plans and address any billing discrepancies.
• Monitor and manage office budgets, including inventory and ordering of dental supplies and equipment.

• Recruit, train, and supervise administrative and support staff, fostering a positive and productive work environment.
• Conduct regular performance evaluations and provide ongoing training and development opportunities.
• Develop staff schedules, ensuring adequate coverage and efficient operation of the practice.

• Oversee patient relations, address and resolve patient concerns and complaints promptly and professionally.
• Implement strategies to enhance patient satisfaction and retention.
• Coordinate marketing and public relations efforts to promote the practice within the community.

• Ensure compliance with OSHA, HIPAA, and other state and federal regulations.
• Stay current with trends, legislation, and regulations in the dental profession, implementing necessary changes to office policies.
• Develop and maintain the office contingency plan, ensuring preparedness for unforeseen events.

• Bachelor’s degree in Business, Marketing, Management, or Healthcare Administration or related field is preferred
• A minimum of 5 years of experience in dental office management or a similar healthcare setting is preferred.
• Proficiency in dental practice management software (Dentrix Ascend) and Microsoft Office Suite.
• Strong leadership and team…