Healthcare Call Center

Description

Patient Care Call Center – Join Our Team!

Do you enjoy helping people and keeping things running smoothly? We are looking for a friendly, detail-oriented Patient Care Coordinator to be the first point of contact for our patients. You’ll play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice.

This is a call center/medical office environment, so every day you’ll balance professionalism, compassion, and organization. If you love talking to people, keeping systems in order, and making sure patients feel cared for, this is the role for you!

Location: Fort Wayne, IN
On-site

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

• High school diploma or equivalent required; previous medical office experience preferred
• Proficient with EHR and optometric medical terminology
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self‑motivated, proactive, and adaptable in a fast‑paced environment

• Electronic Health Records experience
• Call Center experience helpful

• Supportive team environment
• Opportunities for professional development and certification in optometric practices
• Career growth through our Employee Career Development Program
• Sedentary work, primarily sitting
• Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness

• Team Player:
  Works well as a member of a group
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well

• Goal Completion:
  Inspired to perform well by the completion of tasks
• Ability to Make an Impact:
  Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.