Epic Care Analyst II - Willow Ambulatory

Responsibilities

• Independently maintain design and build expertise in Epic Willow Ambulatory
  .
• Independently develop, upgrade and support the Epic application, ensuring consistent documentation standards.
• Conduct knowledge transfer with co‑workers and the client base.
• Propose solutions to team leader and manager regarding documentation standards, efficiency, quality, reporting, and/or system updates.
• Take a leadership role in ensuring a learning approach toward achieving knowledge proficiency in the Epic application from a functional and build perspective.
• Engage in critical thinking and analysis to seek and solve problems, thus instrumentally growing team knowledge.
• Be available and accessible 24/7/365.

• Education: Associate's degree in healthcare, computer or related field. Bachelor's degree in healthcare, computer or related field preferred.
• Licensure/Certification: Epic certification(s), accredited or proficiency status for specific application required at time of hire or within 6 months of hire date. Status must remain up to date.
• Experience: Minimum requirement of 4 years in information technology, healthcare or another related field. Epic Willow certification and/or pharmacy experience required. Familiarity with IT Service Management (ITSM) principles, medical terminology and workflows preferred. Ability to translate business needs into technical specifications. Epic and/or third‑party knowledge strongly preferred. Possess the ability to address process requirements and demonstrate good customer relationship skills. Must be a team player with strong organization, problem‑solving, and attention to detail.
  
  Communicate effectively, both verbally and written, with technical teams, leaders, and end users.