WIC Client Service Rep

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Regular Full-Time Fort Wayne, IN, US

WIC CLIENT SERVICES REPRESENTATIVE:

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.

As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.

As a WIC Client Services Representative, you will greet and register WIC participants in a prompt, pleasant, and helpful manner. Assess client eligibility in accordance with WIC state guidelines. Maintain client confidentiality and ensures compliance with HIPAA and WIC policy and procedures.

SUPERVISOR RESPONSIBILITIES:
None

• Greets patients in a prompt, pleasant, and helpful manner and provides any necessary instructions/directions.
• Answers all WIC phone lines, responding to callers’ inquires , directing calls, and taking messages.
• Schedules appointments for WIC certifications, re-certifications, nutrition education.
• Prescreens applicants as required.
• Through-out the day, calls WIC clients who failed to show for their appointment in order to reschedule the missed appointment.
• Verifies applicant residency, income, identification, and Medicaid status. Completes and reviews client registration information for participant’s electronic WIC record and sets up EBT accounts
• Ensures certification documents and other records are accurate and complete prior to submission.
• Maintains documentation in client’s electronic record according to WIC guidelines.
• Issues required notification to ineligible participants.
• Assist applicants with completion of WIC signature page, including explanation of the Eligibility for Public Benefits, Consent for Services and The Rights and Responsibility sections.
• Assists the Nutrition department to promote WIC objectives and ensure optimum client flow.
• Encourages WIC participant utilization of the nutrition education component.
• Encourages and promotes breastfeeding.
• Performs height and weight measurements when necessary
• Issues farmers market checks where appropriate.
• Updates WIC booklet in compliance with service indicated on the booklet, i.e. , , nutrition counseling, recertification, and medical data update.
• Provides referrals to other community services and agencies in accordance with agency referral policy.
• Offers the opportunity to register to vote and provide assistance to applicants.
• Performs downtime activities when clinic flow is slow:
• Maintains work area and lobby in neat and orderly manner.
• Coordinates supply needs with Supervisor.
• Meets or exceeds productivity goals.
• Completes reports/projects in an accurate and prompt manner.
• Fully embraces the HCCI program and practices the principles on a daily basis with patients, staff, and guest utilizing the care giver pledge.
• Checks emails on a regular basis to remain current on any changes that may impact department.
• Works in conjunction with other Client Services Representatives to promote a “team effort”.
• Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as…