Housekeeping Lead

The Housekeeping Lead oversees the Housekeeping and Laundry operations while also performing hands-on work, including cleaning rooms and managing laundry as needed. This role is ideal for someone who is detail-driven, organized, calm under pressure, and passionate about creating a spotless, peaceful environment for guests.

The Housekeeping Lead ensures consistent quality across all guest rooms and public spaces, supports the team, manages inventory, and enforces The Amaya’s presentation standards daily.

• Calm, boutique hotel setting with high attention to detail
• Hands-on role with a mix of leadership and physical work
• Fast-paced environment during weekends, events, and high occupancy
• Hotel, café, and retail discounts
• Leadership development and growth opportunities
• Opportunity to grow with a high-end independent hotel brand

• Clean guest rooms to luxury-boutique standards when personnel management requires
• Operate laundry machines, fold linens, and manage linen cycles
• Conduct daily room, hallway, and public-area inspections
• Ensure every room meets The Amaya’s brand standards for cleanliness and presentation
• Support swift and efficient room turns on high-occupancy days
• Train housekeepers and laundry attendants on proper cleaning techniques and brand presentation
• Lead by example with a calm, professional, detail-oriented approach
• Help with scheduling, task assignments, and optimizing staffing levels
• Provide coaching, feedback, and performance guidance
• Uphold a positive and collaborative work environment

• Maintain par levels for linens, amenities, and cleaning supplies
• Order supplies and track usage to minimize waste
• Organize storage rooms and ensure items are properly rotated

• Ensure guest rooms follow all design and presentation standards (bed finishing, lighting, layout)
• Report any maintenance issues and follow up to ensure completion
• Maintain a consistently high standard of visual and environmental quality

• Enforce cleaning chemical safety and PPE requirements
• Maintain the cleanliness and organization of the laundry room and housekeeping office
• Follow all hotel security, key control, and lost-and-found procedures

• Prior housekeeping supervisor or manager experience
• Ability to clean rooms and operate laundry equipment at a professional standard
• Exceptional attention to detail and pride in work
• Strong leadership skills with the ability to motivate and support staff
• Ability to stay calm and organized during high-occupancy or stressful periods
• Strong communication and organizational skills
• Ability to lift, bend, push carts, and stand for extended periods
• Comfort with basic technology (phones, tablets, communication apps)

• Experience training teams or onboarding new staff
• Knowledge of eco-friendly cleaning practices

$40,000 - $50,000 yearly

The Amaya is a design-driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world’s most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience.

From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home.

As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they’re expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. We’re building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you’re energized by design-forward environments and meaningful guest interactions, join us.