Night Auditor​/Front Desk Agent

Up to $16 per hour Hilton Fort Wayne, IN Onsite Job Classification:
Front Desk

Job Location:

ONSHORE

Pay Rate: $15/hr - $16/hr

Location:

Hilton Fort Wayne, Indiana

• Flexibility to work overnight shifts (11:00 PM – 7:00 AM) and 2nd shift hours (3:00 PM – 11:00 PM) as business needs require
• Schedule may vary week to week; no set or guaranteed shifts
• Weekend and holiday availability required
• Ability to adapt to scheduling needs across Night Audit and Front Desk coverage

• Audit, balance, and post room, food, and beverage charges accurately
• Ensure accuracy of financial transactions, adjustments, and tax postings
• Complete and reconcile daily reports, including deposits, over/short accounts, and audit summaries
• Prepare daily statistical, financial, and operational reports
• Maintain proper cash handling procedures
• Perform nightly system balancing and end-of-day closeout procedures
• Utilize Microsoft Excel for tracking, reporting, and data entry tasks
• Ensure compliance with Hilton standards and accounting procedures
• Communicate effectively with management and incoming shifts regarding operational updates

• Welcome guests and provide exceptional customer service
• Process check-ins and check-outs according to Hilton standards
• Assign and block rooms, manage reservations, and handle cancellations
• Promote hotel services and upsell when appropriate
• Respond to guest inquiries regarding hotel services, directions, and local attractions
• Assist with guest requests such as transportation, safety deposit boxes, and additional keys
• Answer and route phone calls professionally

• Protect guest and company information in compliance with privacy policies
• Maintain professionalism and a positive attitude with guests and team members
• Attend department meetings as required
• Report to work on time and in proper uniform
• Perform other duties as assigned by management

• High school diploma or equivalent preferred
• Previous hotel front desk or night audit experience preferred
• Experience with Hilton systems (PEP or OnQ) is a plus, but not required
• Experience with Microsoft Excel
• Strong attention to detail and accuracy
• Ability to multitask and work independently in a fast-paced environment
• Strong communication and customer service skills
• High stress tolerance and adaptability

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid Time Off, Vacation, and Holiday Pay
• 401(k) Retirement Plan
• Hilton Team Member Travel Program (discounted stays worldwide)
• Flexible scheduling and employee discounts

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

• Fast-paced, guest-focused hotel environment
• Located in downtown Fort Wayne at a premier full-service hotel and convention center

• Dependable and reliable
• People-oriented and team-driven
• Detail-oriented
• Flexible and adaptable
• Comfortable working independently overnight with little to no supervision
• Strong "Can Do" attitude

• Are you available to work overnight shifts (11:00 PM – 7:00 AM)?
• Are you able to work a flexible schedule, including weekends and holidays?
• Do you have previous hotel front desk or night audit experience?
• Are you familiar with Hilton systems such as OnQ or PEP?
• Do you have experience using Microsoft Excel?

Pay:
Up to $16.00 per hour

Work Location:

In person