Desktop Support Technician

Job Opportunity:
Desktop Support Technician at AVASO Technology
Location:
Fort Wayne, Indiana, United States
Tax

Terms:

On 1099
Position Overview:

An experienced Desktop Support Technician to provide onsite IT technical support for end-users, hardware, and enterprise systems. The role involves troubleshooting desktops, laptops, network devices, and Office 365 applications while ensuring SLA adherence and high customer satisfaction. The candidate will manage IT asset lifecycle processes, support onboarding/offboarding activities, and coordinate with backend and vendor teams. This position requires strong technical expertise, leadership capability, and the ability to independently manage BAU operations and site-level IT projects.

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• Act as the primary onsite IT contact, providing L2 support for desktops, laptops, office IT systems, network, and servers with smart hands assistance.
• Install, configure, deploy, and troubleshoot operating systems, business applications, Microsoft Office 365, SharePoint, VPN, Windows 10, and midrange servers.
• Support network devices (switches, routers, wireless APs), IP phones, video conferencing systems, and Level 1 multifunction printers in coordination with backend teams.
• Manage user onboarding and offboarding, including IT asset preparation, collection, sanitization, stock management, and overall IT asset lifecycle management.
• Handle tickets via Service Now (or similar), ensure SLA/CSAT compliance, maintain SOPs and runbooks, and manage incident backlog and resolution timelines.
• Provide Executive/VIP support, coordinate vendors, lead site projects, support E‑waste processes, and deliver user training and technical guidance to Site Tech teams with workload prioritization and resource planning.

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning
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• Competitive salary and benefits package.
• Work with cutting‑edge technologies to shape the future of IT solutions.

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors.

All employment decisions are based on qualifications, merit, and business need.