Manager, Application Administration; University of Saint Francis; Fort Wayne, Indiana

About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI‑powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best‑in‑class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, including data‑rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Location:

University of Saint Francis, Fort Wayne.

OPEN to Relocation as well (Relocation $$$ offered).

The Manager, Application Administration provides leadership and oversight for a team responsible for delivering functional and technical services across the University’s portfolio of business applications. This includes the ERP system (Colleague – Student, Finance, Financial Aid, Human Resources, and Admissions), the LMS (Canvas), and other integrated enterprise applications supporting the campus community. This role directs both onsite and remote team members including analysts, system administrators, database administrators, and functional specialists to advance the effective use of institutional applications and data assets.

The Manager is accountable for the administration, optimization, and strategic implementation of both SaaS and on‑premises solutions, with a strong emphasis on the Colleague SaaS ERP environment. Key responsibilities include overseeing system performance, upgrades, integrations, data integrity, and user access, while ensuring a seamless and efficient user experience across departments.

The Manager works closely with campus stakeholders to align application services with the University’s mission, departmental priorities, and institutional goals. The position reports directly to the Chief Information Officer (CIO).

• Ensure the effective and efficient use of all Colleague SaaS functionalities across departments, driving adoption, optimization, and alignment with institutional goals.
• Leverage experience with Colleague ODS and/or Insights to support data‑driven decision‑making, reporting, and operational effectiveness.
• Lead application‑related projects including system enhancements, integrations, data migrations, and new module implementations.
• Document and recommend changes for current business processes and procedures, including functional program intent, features, data input, processing, and output requirements, internal, external constraints, and controls.
• Communicate program design and specifications to technical teams and end users and integrate suggested changes into these specifications.
• Oversee planned changes to production environment, documenting risk, developing, and executing test plans, and confirming changes are successfully implemented and supported.
• Manage resource persons providing technical and functional assistance, prioritizing requests for service or unplanned service disruptions, and communicating with administrative departments and support teams.
• Implement standardized IT procedures and ensure that technical documentation and training programs are current to ensure continuity of program operations.
• Promote communication between customers and team members by holding regular meetings and preparing all required status reports.

• 3 or more years of experience in a leadership role for higher‑education enterprise applications.
• Record of accomplishment, innovation, and successful system implementations (particularly cloud systems).
• Team leadership experience and ability to gain and keep client trust.
• Project…