IT Intern; Fort Wayne

Summary

Part‑time position. Assists the Information Technology department in resolving basic issues and problems by performing the functions listed below.

• Provide first‑level technical support for hardware, software, printers, phones, and business applications.
• Assist users with Microsoft Windows, Microsoft 365, email, and common business software applications.
• Diagnose and troubleshoot desktop, laptop, printer, and basic network connectivity issues.
• Setup, configure, repair, and deploy PCs, laptops, printers, mobile devices, and peripheral equipment.
• Assist with server maintenance, system updates, patching, and inventory tracking.
• Support network infrastructure including switches, wireless access points, VPN connectivity, and firewalls.
• Participate in cybersecurity initiatives including endpoint protection, password management, and security awareness.
• Document technical procedures, configurations, and issue resolutions.
• Assist in developing training materials and provide end‑user training when needed.
• Coordinate with vendors regarding defective equipment, repairs, licensing, and warranty support.
• Support ERP, manufacturing, and production‑related business systems as assigned.
• Assist with special IT projects, infrastructure upgrades, and technology improvement initiatives.
• Maintain professionalism and excellent customer service while interacting with employees across departments.
• Perform additional duties as assigned.

Two or more years of educational experience in related fields of study and/or work experience preferred.

• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent communication skills; able to explain technical information to non‑technical users.
• Strong organizational skills and ability to manage multiple tasks and priorities effectively.
• Willingness to learn new technologies while working in a team‑oriented environment.
• Read and interpret technical instructions, correspondence, and documentation.
• Communicate effectively with employees, vendors, and management in written and verbal formats.
• Apply common sense to carry out instructions and troubleshoot issues involving several variables in standardized situations.
• Physical ability to sit, stand, walk, kneel, lift equipment up to 40 pounds, and work with computer and networking hardware.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This is an internship position.