More jobs:
2nd Shift IT Support Lead Fort Wayne
Job in
Fort Wayne, Allen County, Indiana, 46804, USA
Listed on 2026-05-20
Listing for:
KB Search Team, LLC
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Step Into Leadership: 2nd Shift IT Support Lead
Location: Fort Wayne, IN
Schedule: Monday-Friday, 1:00 PM - 10:00 PM
Are you a tech-savvy problem solver with a passion for customer service? Do you excel at leading teams and thrive in dynamic, fast-paced environments? If so, we’re looking for you!
Join our client, a full-service Public Safety Provider, as a 2nd Shift IT Support Lead and play a pivotal role in supporting critical public safety operations. Lead the second shift team to deliver exceptional service and innovative solutions for our valued customers.
What You’ll Do:- Deliver Top-Tier Support: Be the go-to expert for customer inquiries, providing timely and effective technical assistance.
- Inspire and Lead: Train and mentor second shift technicians to achieve their fullest potential.
- Drive Innovation: Identify workflow improvements and recommend tools to enhance efficiency and effectiveness.
- Own Escalations: Serve as the escalation point for complex issues, ensuring quick and thorough resolutions.
- Collaborate: Build strong relationships with internal teams and stakeholders to streamline processes.
- Analyze and Solve: Review logs and reports to identify patterns, provide insights, and drive resolutions.
- Manage Tickets: Oversee trouble tickets, ensuring clear communication and timely resolutions from start to finish.
- Education: Bachelor’s degree in IT or related field (preferred).
- Experience: At least 2 years in customer service; supervisory experience is a big plus.
- Technical
Skills:
Proficiency with Windows, Linux, and networking. - Communication: Strong ability to convey technical concepts to a non-technical audience.
- Additional Requirements:
- Valid driver’s license.
- Willingness to participate in on-call rotations.
- Professional appearance and commitment to a drug‑free workplace.
- Be part of a mission-driven team that values innovation and teamwork.
- Enjoy a role where your leadership and ideas truly make an impact.
- Thrive in an environment that supports your professional growth and values your contributions.
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