Servicenow Architect

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

• Designs, develops, and maintains Service Now platform to ensure efficient ITSM processes and enhance the overall user experience.
• Designs, develops, and customizes Service Now applications, modules, and integrations to meet business needs.
• Creates and configures workflows, business rules, UI policies, and notifications.
• Collaborates with cross‑functional teams to ensure seamless integration with other systems.
• Troubleshoots and resolves issues related to Service Now functionality.
• Supports Service Now integrations using REST, SOAP, JSON, and other relevant protocols.

• Requires a Bachelors Degree in Engineering discipline, 15+ years of experience
• Masters Degree is desired
• Security Clearance Level: Top Secret with SCI eligibility
• Required
  
  Certifications:
  
  ITIL 4 Foundation within 9 months of start;
  Security + or CASP+ or CCSP or Cloud+ or CSSLP
• Location:
  
  Offutt AFB, NE

• Full-flex work week to own your priorities at work
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays