Client Systems Support Technician

Job Requirements

Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Client Systems Support Technician to add to our growing Client Operations team. You will be responsible for accomplishing a variety of IT related tasks throughout the diverse Sweetwater enterprise. This work includes maintaining, repairing, and troubleshooting desktops, laptops, printers, IP phones and a variety of iOS/mobile devices.

This is a fast paced position that requires a candidate with amazing customer service skills and the ability to maintain composure in stressful situations.

• Provide hardware and software support for MacOS and iOS devices
• Maintain and troubleshoot a variety of technology such as printers, cameras, Raspberry Pi’s, Chrome-boxes, etc.
• Identify and troubleshoot basic networking and telephony issues
• Bachelor's Degree in Computer Science, Information Technology, or related field preferred

• Great customer-facing communications skills; in person, on the phone and via email.
• Self-motivated with a strong sense of ownership, urgency and drive
• Strong personal computer troubleshooting and problem resolution skills
• Passionate about electronics and consumer products
• Basic understanding of IP networking and network troubleshooting skills
• Microsoft Windows Competency and experience with Active Directory (preferred)
• You are the kind of person who tries to improve whatever crosses your way
• You are handy, are not afraid of building and changing things

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – committed to paying attention to the details
• Drives Continuous Improvement – Always focusing on effective and efficient work and ways to get better
• Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #Full Time Dream with Sweetwater!

Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.