Scrum Master

Overview

Scrum Master - Service Now (Strategic Portfolio Management, SPM Module)

Location: Remote

Duration: 12+ Month Contract (Ongoing)

We are seeking an experienced Scrum Master / Product Owner / Business Analyst to support Agile delivery for a major Service Now Strategic Portfolio Management (SPM) initiative. This role is ideal for someone who can serve as a servant leader while also contributing to backlog ownership, business analysis, and stakeholder collaboration.

The ideal candidate has strong Agile facilitation skills, experience working directly with business and technical teams, and a solid understanding of Service Now SPM capabilities, including demand, portfolio, and project management processes.

• Serve as the Scrum Master for one or more Agile teams, ensuring adherence to Scrum principles and delivery of high-quality solutions.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Act as a Product Owner partner
  , helping define priorities, manage backlog readiness, and ensure alignment with strategic business goals.
• Perform business analysis functions
  , gathering requirements, documenting user stories, and translating business needs into actionable work items.
• Collaborate with stakeholders to support strategic portfolio planning and initiative execution within Service Now SPM
  .
• Remove impediments, manage risks, and foster an environment of collaboration and transparency across teams.
• Track and report on Agile metrics such as velocity, burndown, and delivery progress.
• Promote continuous improvement and help teams mature in Agile practices.
• Support organizational adoption of Agile frameworks and delivery best practices within a modernization program.

• Proven experience in a blended Scrum Master / Product Owner / Business Analyst role within an Agile environment.
• Strong understanding of Scrum, Kanban, and Agile principles.
• Excellent facilitation, communication, stakeholder management, and conflict-resolution skills.
• Ability to influence without direct authority and build strong cross-functional relationships.
• Service Now platform experience strongly preferred
  , particularly within Strategic Portfolio Management (SPM).
• Experience working in compliance-driven or regulated environments is beneficial.
• Exceptional communication, presentation, and interpersonal skills.
• Scrum certification (CSM, SAFe Scrum Master, or equivalent) preferred.

• Hands-on knowledge of Service Now SPM modules such as Demand Management, Portfolio Management, Project Management, and Resource Planning.
• Experience supporting digital transformation, modernization, or enterprise-scale Service Now implementations.
• Strong analytical, problem-solving, and documentation skills.
• Familiarity with ITIL processes and enterprise governance models.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.