PLM Business Analyst

PLM Business Analyst

Department: IT

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Reporting To: Chad Baughman

The PLM Business Analyst serves as a key technical and functional resource for Product Lifecycle Management (PLM) and engineering software tools. This role blends hands‑on system administration with user support and process enablement for a global user community. Responsibilities include maintaining and configuring PLM and related applications to maintain system stability, ensure security, and align with enterprise standards. The position works closely with business stakeholders to design and implement solutions that meet operational needs across regions, while also leading and contributing to projects involving upgrades, integrations, and enhancements.

Success in this role requires balancing day‑to‑day support with disciplined project execution to improve system performance, user experience, and process efficiency.

Service Operation

• Responds to internal customers to resolve technology problems related to PLM and engineering software tools.
• Enters and manages Incident and Service Request tickets in Service Now; analyzes incident trends and performs root cause analysis to prevent recurrence.
• Administers day‑to‑day PLM configuration elements (e.g., user provisioning, roles/permissions, lifecycle states, object types/attributes, workflow updates) under established governance.
• Troubleshoots complex issues with integrations and background services related to PLM and engineering software tools and coordinates fixes with platform owners.
• Provides global support coverage in collaboration with regional IT teams; participates in on‑call rotations and provides off‑hours support as needed.
• Maintains or exceeds SLAs for incident resolution and catalog task completion.
• Verifies system functionality during quarterly disaster recovery tests.
• Ensures all changes and requests are entered and progressed in Service Now with appropriate approvals and documentation for compliance (e.g., SOX).

Software License Management

• Manages licensing for engineering tools (e.g., Windchill, Creo, Ansys, Altium, LabVIEW) and maintains license management software.
• Monitors license usage and prepares utilization and forecasting analyses.
• Coordinates renewals with software vendors and Procurement.

Project Management

• Leads small to mid‑sized projects and participates as a functional/technical lead on larger initiatives; manages scope, schedule, and quality in accordance with the Franklin Electric IT Development Process.
• Executes projects that support the approved PLM/engineering tools roadmap, including platform upgrades, configuration improvements, and integrations.
• Elicits and documents clear, testable requirements; authors test plans and coordinates UAT; executes cutovers with rollback/validation steps; tracks issues to closure.
• Works closely with Engineering, Manufacturing, Quality, and Sourcing to ensure systems and processes are aligned and streamlined.
• Partners with infrastructure, security, and application teams to deliver stable releases and upgrades that meet supportability and compliance expectations.

Documentation, Training, and Adoption

• Authors and maintains SOPs, admin runbooks, troubleshooting guides, and end‑user job aids for PLM and engineering software tools.
• Maintains and enforces application standards (templates, metadata, conventions, access models) to improve data consistency and supportability.
• Provides targeted training, knowledge shares, and mentoring for PLM Business Analysts and key users to foster standard work and reduce support demand.
• Supports the integration of new acquisitions to Franklin Electric tools and processes; delivers training to users in newly acquired businesses.
• Migrates engineering data such as drawings, CAD models, and parts to Franklin Electric’s PLM system.

Skills and Abilities

• Communication – Delivers accurate, clear, and concise messages orally and in writing.
• Problem Solving – Performs structured troubleshooting; identifies root causes and implements preventive actions.
• Decision Making – Balances risk, user impact, and…