Business Analyst-Digital Solutions

Description

We're glad you're exploring our Business Analyst
- Digital Solutions position and want to share some of the details.

At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and assemblies designed to enhance and safeguard lives. Our products are used in everything from our customers' stents and surgical robots to aircraft and automobiles. At our essence, we are thinkers, innovators, and problem solvers, leveraging our knowledge of materials to create customized solutions for our customers.

Join us in our dedication to making a tangible impact through our advanced materials and superior products.

Overview

The Business Analyst II - Digital Solutions will work closely with stakeholders across all business functions to develop and maintain a roadmap for the delivery of digital capabilities to solve business problems. This role will lead the efforts of gathering, validating and translating business requirements into design and development specifications to deliver digital solutions, including both Commercial-off-the-Shelf packages and custom-developed to the enterprise.

They will also act as the liaison between development staff, corporate functions, management, and end users.

Education & Experience Requirements

Bachelor's degree in Business, Information Systems, Computer Science, Project Management related field or equivalent demonstrated skills and abilities required.

5+ years experience in Information Technology field or applicable department is required.

Relevant work experience in roles such as Business Analyst, Product Owner, or Product Manager.

Experience supporting web based products of all sizes.

Job Responsibilities

• Collaborate with business partners and IT staff to develop and maintain a roadmap to deliver technologies and digital capabilities that provide process improvements and have a positive impact on business performance.
• Build and maintain effective relationships with stakeholders to provide excellent customer service; keep stakeholder(s) informed of progress, changes, risks and problems throughout the various phases of solution delivery.
• Anticipate changes in technologies and understand the impact on the business processes, work to minimize negative impacts while looking to leverage new features/functionality to drive process improvements; develop a deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced.
• Monitor, track and respond to requests from stakeholders; proactively use requests, help desk tickets and observations as input into the digital capabilities roadmap.
• Drive collaboration between various internal stakeholder(s) and IT to aid in the execution of all stages of projects from concept and requirements to final hand-off to end users; interpret and translate business needs into technical requirements.
• Create, edit and update test plans/work instructions and educate appropriate stakeholders on how to use/test solution; perform initial testing to ensure agreed upon solution(s) are met before handoff to stakeholder for testing.
• Identify training opportunities for end users of existing technologies.
• Triage all new requests and support tickets for the Web Applications team and translate requests into actionable, prioritized work items; ensure collaboration with stakeholders throughout the life of the request.
• Ensure successful adoption of delivered solutions by aligning user readiness, communication, and training activities with corporate stakeholders.
• Perform other duties as requested by management.

Skills Needed

• Ability to establish and maintain effective customer relationships, gain true insight into the customer's needs, identify opportunities that will best benefit the enterprise and build and deliver solution roadmaps that delivery technology solutions.
• Must be a critical thinker / problem solver with the ability to understand complex business processes, consider all relevant factors, and use appropriate decision-making criteria and principles to be able to come to a solution (systems thinker).
• Ability to negotiate with and influence stakeholders to create alignment and ownership around a solution and shared objectives.
• Ability to make sound decisions, even in the absence of complete information and articulate the reason for decision; ability to work with some level of ambiguity.
• Ability to take on new and challenging opportunities with a sense of urgency, high energy, and enthusiasm, be a self-starter and have excellent organizational skills with ability to meet commitments and deadlines.
• Ability to manage multiple products and competing priorities simultaneously.
• Ability to locate inefficient processes and drill into the real issue, looking for ways to improve the process.
• Possess excellent verbal and written communication skills to create clarity between all stakeholder(s) so there is an understanding by all.
• Possess excellent interpersonal skills, providing timely and helpful information to others across the…