Help Desk Technician

We’re glad you’re exploring our Help Desk Technician position and want to share some of the details.

At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and assemblies designed to enhance and safeguard lives. Our products are used in everything from our customers’ stents and surgical robots to aircraft and automobiles. At our essence, we are thinkers, innovators, and problem solvers, leveraging our knowledge of materials to create customized solutions for our customers.

Join us in our dedication to making a tangible impact through our advanced materials and superior products.

The Help Desk Technician is responsible for general maintenance of desktop hardware and software. This includes, but is not limited to, desktop computers, laptops, printers, copiers, phones, and other peripherals. They will provide customer service to all FWM information systems users.

• Associate degree in Computer Science, Information Systems, or related field, or significant college coursework and/or experience in a related field required.
• Minimum 2 years’ experience with computer hardware, software, and networking or related field.

• Setup new computers and related systems. Install, configure, and maintain desktop hardware and software in a timely manner to maximize organizational performance.
• Document installation procedures and hardware/software issues that arise.
• Troubleshoot hardware and software failures and replace or repair as needed.
• Train and provide technical support to end users and other technical support staff in the uses and abilities of systems.
• Maintain security measures to protect data, software, and hardware.
• Troubleshoot network connection problems.
• Contribute to and maintain system and network standards.
• Research and report on new technology.
• Research and report on any IT security threats.
• Perform other duties as requested by management.

• Ability to communicate technical information to non-technical employees.
• Able to accurately troubleshoot computer and systems problems.
• Must be able to work without close supervision and be capable of self-checking completed work.
• Must possess strong analytical skills to solve hardware and software related issues.

• Fast paced office environment in a manufacturing facility.
• Work hours consist of 40 hours per week.
• Overtime may sometimes be required.
• Travel between facilities required.
• Must be able to access all levels of operation, including second floors.
• Moderate bending, stooping, and regular lifting of equipment up to 50 lbs.
• Sitting and working at a computer for extended periods of time.

• Parkview Wellness Coach
  • Ready to assist with your physical and nutritional wellness needs.
• Gym Facilities
  • 4 onsite gym locations as well as discounts for regional gym facilities
• Health Challenges
  • From pickleball tournaments, sponsored races and sports leagues, to participating in the YMCA’s Corporate Challenge, we have a variety of fun ways to stay active.

• When You Need to Talk
  • 5 sessions of counseling are available to you and all members of your immediate household at no cost.
• Relaxing Time-Off
  • Qualify for Paid Time Off and Holiday Pay on your first day of employment.

• Epic Events
  • From Tin Caps Night to family days at the zoo, we offer multiple activities throughout the year for employees and their families.
• Employee Resource Group
  • A voluntary, employee-led group formed to bring employees together and centered around a common interest or identity.

• Grow Your Career
  • We offer many opportunities to continue your development and growth.
• Performance Feedback
  • Receive regular and constructive feedback from your manager and peers to help you grow and improve.

• Annual Profit Sharing & 401k matching
  • Dropping dollars into your 401k. When you contribute 7%, we’ll contribute 3.5%.
• Quarterly Bonus
  • When we perform well, everyone benefits! Receive discretionary bonuses each quarter based on company performance.
• Tuition Reimbursement
  • Getting your first degree? Great! Whatever your major,…