Technical Support Specialist, Cold Side

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• Excellent communication skills and proficiency in English (both written and verbal)
• Quality, high-speed internet connection at home
• Confident using a computer and navigating programs such as MS Word & Outlook
• Passionate about troubleshooting and finding innovative solutions to difficult problems
• Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere
• Available to work an 8‑hour shift M‑F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed