IT Support Specialist II

• An IT Support Specialist provides technical assistance and support to users, troubleshooting hardware and software issues, installing and configuring equipment, and ensuring smooth IT operations.
• Responsibilities will also include supporting meeting spaces and supporting networking infrastructure.
• Troubleshooting and Problem Solving:
  Diagnose and resolve hardware and software issues.
• Identify the root cause of technical problems and implement solutions.
• Document issues and resolutions for future reference.
• Hardware and Software Management:
  Install, configure, and maintain computer hardware and software.
• Set up user accounts, permissions, and passwords.
• Manage and update software and operating systems.
• User Support:
  Provide technical support to end-users via phone, email, or in-person.
• Answer user inquiries and address technical issues promptly.
• Train users on new technologies and software.
• Network Support:
  Troubleshoot network connectivity issues.
• Monitor network performance and identify potential problems.
• Assist with network infrastructure maintenance.
• Security:
  Ensure the security of computer systems and networks.
• Install and maintain security software and hardware.
• Assist with security audits and assessments.
• Support AV (Meeting Spaces):
  Prepare and support meeting spaces.
• Test and confirm functionality of the meeting spaces prior to meetings occurring.
• Troubleshoot and implement fixes for hardware and Q-SYS in meeting spaces.
• Supporting AV & MTR systems in a contemporary workplace.
• Support Networking Infrastructure:
  Basic network support for users.
• Assist networking team with add or changes to network.
• Troubleshoot and implement fixes with support of the Networking team.

• 5+ Years experience in helpdesk support
• 1+ Year of providing AV Support in a fast-paced corporate executive environment, highly preferred
• 1+ Year experience supporting Networking preferred
• Q-SYS Level 1 Required
• Strong knowledge of computer hardware and software
• Familiarity with operating systems (Windows, MacOS, Linux)
• Experience with Networking protocols and technologies
• Knowledge of security principles and best practices
• Excellent Communication skills (written and verbal)
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Customer Service Orientation
• Associate's or Bachelor's degree in computer science or related field is preferred
• Certifications:
  
  CompTIA A+ Preferred
• Other relevant certifications (CompTIA Network+, Microsoft Certifications, etc) preferred

Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing user accounts, and providing AV support in corporate environments. Proficient in network support and security principles, ensuring smooth IT operations and user satisfaction.

• Helpdesk Support Experience
• AV Support Experience
• Q-SYS Level 1 Certification
• Networking Protocols Knowledge
• CompTIA A+ Certification

• Troubleshooting Hardware Issues
• Troubleshooting Software Issues
• Network Connectivity Troubleshooting
• Computer Hardware Management
• Software Installation and Configuration
• Operating Systems (Windows, MacOS, Linux)
• Security Principles Knowledge
• User Account Management
• AV System Support
• Networking Infrastructure Support

• Excellent Communication Skills
• Strong Problem-Solving Skills
• Analytical Skills
• Customer Service Orientation
• Team Collaboration

• CompTIA A+
• CompTIA Network+
• Microsoft Certifications

• IT Support
• Helpdesk Support
• Technical Assistance
• User Support
• Network Support
• Security Audits
• Corporate Environment
• Meeting Spaces
• Technical Documentation
• Operating Systems

• Q-SYS
• AV Systems
• Networking Technologies
• Security Software
• Meeting Space Technology