IT & Systems Manager

Description

This role is best suited to someone who thrives in a smaller IT environment where they wear multiple hats — leading a team one moment and personally fixing a network issue or supporting an ERP user the next. You should be comfortable balancing strategic IT planning with direct, hands‑on execution in a fast‑paced manufacturing setting. This individual should be able to work well with a team that has varying degrees of technology acumen as training of new systems and system changes will be required from time to time.

We are seeking a hands‑on multi‑site IT Manager to lead and personally execute the day‑to‑day technology of our manufacturing operations. This is not a purely administrative or strategy‑only role — the ideal candidate is comfortable rolling up their sleeves to troubleshoot a server issue, configure a switch, resolve a user ticket, or work directly with our ERP system, while also managing a small team, vendor relationships, and long‑term IT planning.

This role blends leadership with active, in‑the‑trenches technical work across systems, infrastructure, and business applications.

The IT Manager serves as the primary point of accountability for company technology, including network and server infrastructure, ERP and business applications, cybersecurity, hardware and software, user support, telecommunications, data protection, vendor relationships, and technology projects.

• Supervise, mentor, and develop IT support staff, setting priorities and ensuring timely resolution of help desk tickets and projects
• Develop IT support team to ensure company has redundancy
• Serve as a working member of the team — personally handling escalated issues, hands‑on infrastructure work, and critical incidents alongside direct reports
• Establish IT policies, procedures, and documentation standards

• Manage and support the M365 environment, including Exchange Online, SharePoint, Teams, One Drive, and licensing
• Administer Azure resources, including Azure AD (Entra ), conditional access policies, virtual machines, and cloud infrastructure as needed
• Ensure proper configuration of identity, security, and collaboration tools across the organization

• Manage on‑premises Active Directory, Group Policy, DNS, and DHCP
• Administer user provisioning/deprovisioning, permissions, and security groups
• Support hybrid identity synchronization between on‑prem AD and Azure AD/Entra

• Maintain and troubleshoot LAN/WAN, switches, firewalls, wireless access points, and VPN connectivity across office and plant floor environments
• Monitor network performance and security, and respond to outages or degraded performance
• Support infrastructure of production systems that intersect with IT networks
• Maintain and improve the Windows server environment, including a small Hyper‑V

• Own the technology lifecycle for hardware (PCs, laptops, servers, mobile devices, printers) and software, including budgeting, procurement, deployment, and end‑of‑life replacement planning
• Maintain accurate inventory and asset management records
• Plan and execute upgrades/refresh cycles with minimal disruption to production and office operations

• Serve as the primary IT point of contact for the Made2
  
  Manage ERP system, including user support, system administration, and basic troubleshooting
• Coordinate with the ERP vendor and internal stakeholders on upgrades, patches, integrations, and issue resolution
• Support data integrity, report generation, and system access controls within the ERP
• Responsible for deployment of…