Claims Manager – Professional Services Practice

Aon is looking for a Claims Manager – Professional Services Practice to support a growing team.

This is a hybrid role working from our New York, NY office.

Are you innovative, diligent, data-driven and interested in deepening your understanding of the claims and collections process within our Professional Services Practice?

Are you seeking a role to advance your insurance, legal, or claims background while advocating on behalf of clients?

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as a member of the Professional Services Practice (PSP) claims team. This position will support PSP’s Practice Group Counsel and work collaboratively with other claims’ colleagues, and, depending on experience, may include supervisory or managerial responsibilities within the team.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

• Work collaboratively within the claims team managing various administrative aspects of the claims process for professional services firm clients throughout the claim lifecycle, including providing notice to insurers of new matters, and following up for acknowledgment and coverage positions from insurers.
• Administer and actively manage the claims collection process, including tracking, follow-up and resolving issues to help ensure timely and accurate collections.
• Perform accurate, high-volume data entry and digital filing into various internal business information and document management systems, including but not limited to a proprietary claims' database, while helping to ensure data quality and consistency across the team.
• Help oversee the quality and consistency of data input, supporting strong data hygiene and reliable reporting.
• Draft and oversee the preparation and distribution of claim bordereaux for clients.
• Assist in the technical analysis of client information.
• Track and evaluate claims.

This position will work on multiple accounts as part of a larger claims team which requires strong communication and collaboration skills. Candidates will develop comprehensive insurance market experience and will have the opportunity to provide input and guidance on optimizing claims processes and data/analytics, for example how we collect information and use proprietary technology to understand and present it. While this role offers the opportunity to contribute to operational improvements and analytics, it remains a hands‑on position with significant responsibility for accurate data entry, tracking and documentation throughout the claim lifecycle.

There will be opportunities to work with internal and external partners on various claim-related matters. As our Professional Services Practice continues to grow, this role may include oversight of other colleagues and the opportunity to take on team leadership responsibilities, depending on experience.

• 5+ years of claims, insurance, data management, or legal/paralegal experience preferred.
• Proven analytical skills, including prior analytical and problem-solving experience in a business environment.
• Excellent interpersonal skills, with well‑rounded written and verbal communication abilities and the ability to collaborate effectively with a variety of internal and external audiences.
• Strong organizational skills include managing multiple assignments and prioritizing tasks. They also involve working with minimal supervision in a fast‑paced environment. Meeting deadlines on time is essential. Depending on experience, this role may involve leading team members and supporting data quality control.
• Ability to think strategically and analytically and take initiative.
• Comfort balancing detailed, transactional work (such as data entry and documentation) with broader analytical and process improvement initiatives.
• Intermediate to advanced…