Express Account Specialist

## Express Account Specialist Apply remote type:
Hybrid Working locations:
Ft. Wayne, IN, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26 Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** Brown & Brown
** is seeking an
** Express Account Specialist
** to join our growing team in
** Fort Wayne, IN!
** The Express Account Specialist is responsible for the management of day‐to‐day Express business customer service inquiries, both via phone and email. This individual will respond to all Express inquiries with a high‐level of professional customer service excellence and within the prescribed response times. This individual operates at a low‐to‐intermediate skill and knowledge level, under a moderate+ level of supervision by the VP/Express Team Leader depending on individual’s experience to date.
** How You Will Contribute:
*** Work with VP/Express Team Leader and insurance carriers regarding policies, coverages, and acceptability guidelines, with a goal of increasing revenue while safeguarding underwriting profitability.
* Learning daily tasks such as certificate issuance and endorsement processing to assist in the overall department workload.
* Learn and maintain familiarity with all aspects of the Express online system, including web sales, policy delivery, payments and broker tracking.
* Provide, with a positive attitude, a high level of support to brokers and individual customers.
* Learn and maintain familiarity with all Express programs, policies, coverages, and acceptability guidelines.  This individual serves as a resource to answer policy and coverage questions from brokers and individual customers.
* Success is measured by the strict adherence to company standards and by the degree of service provided to American Specialty’s clients and qualified brokers.
* Review and become familiar with the daily bound report.  Identifying acceptable risks and exposures to determine applicants are eligible.
* Follow‐up on and help/sell to prospects and agents who obtain quotes through Express.
** Licenses &

Certifications:

*** Indiana Property & Casualty license
* Professional insurance designation (preferred)
** Skills & Experience to be Successful:
*** 2+ years of property & casualty insurance experience
* College degree (preferred)
* High school diploma or equivalent
* Must be willing to grow and develop expertise, and also insurance and systems knowledge, to highest level possible.
* Attention to detail and accuracy
* Ability to meet required response times for all inquiries.
* Excellent oral and written communication are key.  Demonstrated listening skills.
* Keen problem‐solving skills in adapting strategic underwriting direction to specific underwriting issues and business opportunities decisively.
* Ability to develop and maintain productive insurer relationships.
* Excellent negotiation, organization, and project management skills.
* Polished professional with ambition, solid work ethic and ability to effectively work with and alongside people at all levels.
* Computer technologies:
Microsoft Outlook, Word, Excel and ability to quickly adapt to internal proprietary software programs.
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or…