FLOOR CARE Supervisor; Fort Wayne

Maintain the highest standards of integrity, focusing directly on our customer's needs. Be passionate about our business and maintain a sense of urgency to serve our customers effectively.

Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Providing quality customer service at all times is essential. Knowledge or willingness to learn proper floor cleaning techniques is required.

• Perform floor care responsibilities including stripping, waxing, buffing, and carpet cleaning.
• Respond to emergency service calls during nights and weekends as needed.
• Prioritize daily assignments and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees, and management.
• Follow up on customer inquiries and questions.
• Analyze problems and recommend solutions.
• Manage and train all floor technicians.
• Complete all paperwork in a timely manner and review it with customers at job completion.
• Monitor supplies and submit orders as needed.
• Maintain floor equipment in a clean, safe, and operational condition.
• Properly label, dilute, and use all chemicals according to safety standards.

• Effective communication and interpersonal skills.
• Strong customer service skills.
• Ability to follow oral and written instructions.
• Ability to prioritize multiple tasks.
• Good judgment and decision-making skills.
• Ability to work effectively both independently and as part of a team.
• Basic knowledge of floor cleaning products or willingness to learn.
• Leadership skills.

• Valid Driver's License.
• Acceptable driving record for auto insurance requirements.
• Prior floor care experience preferred.
• Supervisory experience required.
• Clear criminal background check.

Routine walking, standing, bending, and lifting items weighing up to fifty pounds.

Type:
Full-time

Pay: $20.00 - $25.00 per hour

Hours:

40–50 per week

• 401(k) matching
• Referral program

• Monday to Friday
• Weekends as needed

• Overtime pay

• Night Shift (Required)

In person

This is a management position and a full-time role.

Visit Careers at Ciocca Cleaning & Restoration to apply.