Technician- HVAC - Field Level II

Technician- HVAC - Field Level II

Mac Allister Machinery Co., Inc.

Why Join Mac Allister Machinery

• Positive and Inclusive Environment:
  • Be part of a positive and inclusive work environment that fosters growth and development.
• Supportive Team:
  • Join a team that values collaboration and support, creating a rewarding workplace.
• Access to Resources and Training:
  • Enjoy access to excellent resources and training, empowering you to enhance your skills.
• Competitive Compensation:
  • Benefit from a competitive salary and benefits package.
• Professional Development:
  • Mentor opportunities for continuous learning and career growth within the company.
• Stability:
  • Mac Allister has been in business since 1945.

Position Summary

This position is responsible for the service, repair, and maintenance of HVAC systems including chillers, air conditioners, heaters, and related equipment. The technician must diagnose and troubleshoot system issues, perform timely repairs, complete accurate service reports, and process warranty claims while ensuring customer satisfaction.

Position Duties/Responsibilities

• Service, repair, and maintain HVAC equipment including chillers, air conditioners, heaters, and other related systems.
• Diagnose and troubleshoot mechanical and electrical issues to ensure optimal system performance.
• Perform preventive maintenance and corrective repairs in accordance with industry standards and manufacturer guidelines.
• Accurately complete service reports detailing work performed, findings, and recommendations.
• Prepare and submit warranty claims and documentation as required by manufacturers and company policy.
• Maintain compliance with safety regulations and company procedures during all service activities.
• Communicate effectively with customers and team members regarding service updates, findings, and recommendations.
• Mentor junior members of the team.

Supervisory Responsibilities

• No formal responsibility for supervising others.

Position Requirements Required

• High School or GED.
• 5+ years of customer service experience.
• 5+ years of experience with HVAC and heaters.
• Proficiency with relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages).
• Valid driver’s license with acceptable driving record per company standards.

Preferred

• Bachelor’s degree in mechanical engineering or related field.
• Certification in Diesel Technology.
• 2+ years supervisory experience.
• 8+ years of customer service experience.
• 8+ years of HVAC troubleshooting and repair.

Knowledge, Skills, And Abilities Soft Skills

• Communication (written and verbal)
• Interpersonal skills
• Teamwork and collaboration
• Active listening
• Customer service
• Conflict management
• Flexibility and adaptability
• Time management
• Stress management

Technical Skills

• Proficiency in relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages).
• Organizational skills.

Industry-Specific Knowledge

• Product knowledge.
• Industry standards and best practices.

Other Requirements Of Position

• Works under limited supervision; independently determines approach and methods.
• Major responsibilities typically require creativity and latitude.
• Errors require moderate effort to identify and may create moderate financial impact.

All Mac Allister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology | Industries:
Machinery Manufacturing

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Field Technician Sign On Bonus Available

Fort Wayne, IN

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