Director of Clinic Operations - Indiana​/Upper Midwest

Overview

Are you passionate about the people of the veterinary profession? Do you have experience leading veterinary teams in a clinical setting? Do you want to elevate your skills and become part of one of the most dynamic and distinctive companies in the veterinary field? If you answered YES to those three questions, then keep reading about the opportunity to join Heritage Vet Partners as a Director of Clinic Operations.

Heritage Vet Partners is the nation’s leading veterinary partnership, specializing in mixed and large animal practices. We provide a unique model that preserves local practice legacy, serving livestock producers and companion animal clients through shared services, data, and strategic growth.

Our Mission Statement:
Heritage Vet Partners is building a community of rural veterinary practices dedicated to preserving the rich legacy and culture established within each individual practice. We are partnering with veterinarians to support their businesses while enriching their professional and personal lives. Working together, we are enabling veterinary teams to focus on the needs of their clients today, while identifying the best strategy to support their clients in the future.

• Team First
• Earned Trust
• Straightforward Integrity
• Balanced Dedication
• Everyday Excellence

Purpose
—Represent the mission and core values of Heritage Vet Partners.

• Facilitate connections for Heritage veterinarians/paraprofessionals to:
  Their practice and team members;
  Other HVP veterinarians/paraprofessionals;
  The HVP Community;
  The Veterinary Profession

Goals
—champion excellence in:

• Practice Culture and Communication
• Medical Quality, Safety Standards, and Regulatory Support
• Growth, Development, and Life-Long Mentorship

Expected Results
—support HVP veterinarians and paraprofessionals who:

• Are engaged in a supportive community
• Know their purpose and value
• Are passionate and actively participate in the success of themselves and their practice
• Give back to upcoming generations
• Consider and recommend HVP as a premier place to practice/work

Practice Support Team:

Partnering with Integration and Onboarding (of newly acquired practices):

• Introduce Support Teams and facilitate transition to HVP operations
• Facilitate onsite visits w/Operations and HR; attend one initial onsite visit when possible
• Visit new practices in the first 3-6 months (ideally) to check-in and receive feedback

Mentorship and Professional Development

• Work in cross-functional partnership with Recruiting & Retention to help identify needs at the practice level surrounding mentorship and development.
• Advise and assist with the implementation of Associate and/or Practice Manager Mentoring Plans
• Advise and assist with the implementation of employee satisfaction and wellness initiatives
• Provide support and guidance for employee performance reviews

DVM Recruiting and Student Relationships

• Work closely with Dir. of Recruitment and Retention
• Visit w/ Practice Leads about associate DVM vacancies and additions; provide guidance on future-planning and case-load management
• Assist with job postings and ATS applications (cross-functional with HR and R&R)
• Promote…