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Branch Manager - East Dupont

Job in Fort Wayne, Allen County, Indiana, 46804, USA
Listing for: MidWest America Federal Credit Union
Full Time position
Listed on 2026-02-10
Job specializations:
  • Management
    Risk Manager/Analyst, Business Management, Business Administration, Operations Manager
Job Description & How to Apply Below

Overview

Mid West America Federal Credit Union has been providing personalized financial solutions for its members for over 80 years. Dedicated to both personal and business banking, the organization focuses on equipping its members with services to achieve financial success. Regardless of their economic situation, members receive support tailored to their needs. Mid West America Federal Credit Union is committed to making a positive impact in the communities it serves.

Employee is responsible for managing and overseeing day to day branch operations and for adhering to the Credit Union’s policies and procedures. Also, to provide coaching, training, sales initiatives, and motivation to staff to achieve corporate goals. The Branch Manager is also expected to build a rapport in the local community to attract new business and offer excellent member service.

Branch Manager Qualifications

Branch Manager

Qualifications:

An Associate or bachelor’s degree in Business Administration, Management, or related field and a minimum of two (2) years of management in a credit union/financial institution work environment; (or) five (5) years of consecutive management experience in a financial institution or related field. Three (3) years of sales, lending, and mortgage experience preferred. Must have reliable transportation.

Essential Elements of the Branch Manager

Essential Elements of the Branch Manager:

Management/Branch Responsibilities:

  • Strong knowledge of Credit Union policies and procedures, enforcing and continuing education on new policies, procedures, products and systems.
  • Ensure good communication between employees and management by reinforcing chain of authority, fostering an environment of fair treatment, addressing conflicts promptly, promoting teamwork and discouraging negative comments about members or co-workers.
  • Network with local businesses/realtors to build new relationships and attend community events for CU exposure.
  • Conduct the following management duties with insight and approval from your Area Branch Manager: branch audits, interviewing process and staff selection steps, employee disciplinary action process, employee performance issues, conflict management, staff performance appraisals, scheduling, delegation of job duties and communicating individual goals and focus areas to staff.
  • Monitor employee time off, attendance points, incentives and compliance training requirements.
  • Monitor ATM machine monthly, making sure machine is ADA compliant and in good repair.
  • Monitor supplies and equipment for functionality.
  • Monitor exterior landscape and interior and log any security, maintenance, or safety issues on Facility Spreadsheet and communicate with Facilities Manager to get them resolved.
  • Qualifications

    • Leadership and team management skills, including staff training, mentoring, and performance evaluation
    • Proficiency in financial products, services, and branch operations
    • Strong analytical and problem-solving skills for decision-making and addressing member needs
    • Excellent customer service and communication skills to inspire team members and build strong member relationships
    • Knowledge of regulatory compliance and financial industry standards
    • Experience with budgeting, goal setting, and achieving financial targets
    • Bachelor's degree in Business Administration, Finance, or a related field, or equivalent work experience
    • Previous experience in a financial institution or managerial role is strongly preferred
    • 401(k)
    • 401(k) matching
    • Paid Short & Long-Term Disability insurance
    • Health insurance
    • Paid Life insurance
    • Paid time off
    • Paid Vision insurance
    • 16 Paid time off volunteer hours
    • Sick Time
    • Paid holidays (Federal holidays observed)
    • Personal Time
    • Tuition Reimbursement
    • Competitive Pay
    • Identity Theft Monitoring
    • Comprehensive training provided by a dedicated training staff

    Mid West America Federal Credit Union is an Equal Opportunity Employer.

    The job grade for this position is Grade 12

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