Refrigerated Freight Operations Lead | Onsite | Fort Wayne, Indiana

Why This Role Is a Game-Changer:

You’ll directly lead a team of Carrier Sales Representatives and own the reefer capacity strategy that supports critical freight like produce, dairy, and frozen goods.

This role puts you at the center of seasonal reefer volatility, produce seasons, holiday surges, and weather-driven disruptions where strong leadership and decision-making matter most.

You’ll coach, mentor, and develop future leaders while building bench strength across your team.

This is a clear pathway to senior leadership for those who consistently deliver results.

Reefer Expertise:

You understand refrigerated freight, temperature requirements, food safety expectations, and what it takes to protect margin in a volatile market.

Leadership Mentality:

You’ve led teams or mentored others and take pride in developing people through coaching, accountability, and performance management.

Sense of Urgency:

You thrive in fast-moving, high-pressure environments where time-sensitive decisions are the norm.

You know how to build carrier relationships, negotiate pricing, manage lanes, and execute mini-bids.

Ownership Mindset:

You take responsibility for outcomes, service, margin, and execution without needing hand-holding.

• Managing and coaching a team of 3–6 Carrier Sales Representatives
• Conducting weekly 1:1s, performance reviews, and call coaching
• Developing your team in carrier negotiation, lane strategy, margin protection, and reefer market execution
• Overseeing procurement of refrigerated and temperature-controlled capacity
• Building and maintaining core carrier networks in key reefer lanes
• Ensuring consistent coverage for produce, frozen foods, and dairy
• Holding the team accountable to KPIs, including on-time performance, tender acceptance, load coverage time, and margin targets
• Owning high-level relationships with refrigerated carriers and negotiating pricing agreements
• Partnering with Customer Sales and Operations on new business wins, difficult lanes, and service recovery
• Creating SOPs and training processes for reefer execution, temperature checks, breakdown response, and high-risk load planning

• 3+ years of freight brokerage experience
• 2+ years of reefer or temperature-controlled freight experience (strongly preferred)
• Prior leadership, mentorship, or team lead experience
• Strong negotiation skills and deep reefer market knowledge
• Proven ability to manage high-pressure, time-sensitive freight
• Comfortable in a fast-paced, performance-driven environment

We believe elite talent deserves elite opportunity. When you join our team, you can expect:

• Competitive Compensation: Strong base with performance-driven upside
• Leadership Growth: Real ownership, real impact, and a path forward
• Empowered Environment: Autonomy to lead, backed by supportive senior leadership
• High-Performance Culture: Results matter, effort is recognized, and wins are celebrated

This is not a role for someone who wants to stay comfortable.

If you’re ready to lead refrigerated freight at a high level
, build a team that performs under pressure, and take the next step in your leadership career, this is your shot.

Lead with urgency. Protect the margin. Own the market. Apply now.