General Manager
Listed on 2026-03-07
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Management
Operations Manager, General Management
General Manager – Commercial Cleaning & Janitorial Services
📍 Fort Wayne, IN
We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Fort Wayne, Indiana.
This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.
Key Responsibilities- Lead branch operations, multi-site management, and field operations teams
- Manage full P&L responsibility
, budgeting, forecasting, and EBITDA performance - Control direct labor costs, staffing levels, overtime management, and productivity metrics
- Drive customer retention, account management, and client satisfaction
- Oversee janitorial services, commercial cleaning operations, facility maintenance support services
- Execute business development strategies, B2B sales growth, and contract expansion
- Conduct performance management, employee engagement initiatives, and succession planning
- Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
- Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics
- 5+ years of experience in branch management, operations management, or multi-site leadership
- Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
- Proven success with budget management, cost control, workforce management, and EBITDA growth
- Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
- Experience with B2B account management, contract services, and recurring revenue models
- Proficient in analyzing operational reports, labor modeling, and production rates
- Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
- Experience managing hourly workforce environments
- CRM or workforce management software experience
- Office-based with frequent client site visits throughout the Fort Wayne area
- Local travel required
- Availability for occasional after-hours customer support
Branch Manager
• General Manager
• Operations Manager
• Commercial Cleaning
• Janitorial Services
• Facility Services
• P&L Management
• EBITDA
• Labor Cost Control
• Workforce Management
• B2B Sales
• Account Management
• Multi-Site Operations
• Service Industry Leadership
• Customer Retention
• Profit & Loss
• Budgeting
• Safety Compliance
• OSHA
• Team Development
Zip codes: 46774, 46801, 46802, 46803, 46804, 46805, 46806, 46807, 46808, 46809, 46814, 46815, 46816, 46818, 46819, 46825, 46835, 46845, 46850, 46851, 46852, 46853, 46854, 46855, 46856, 46857, 46858, 46859, 46860, 46861, 46862, 46863, 46864, 46865, 46866, 46867, 46868, 46869, 46885, 46895, 46897, 46898, 46899
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