Re​/Insurance OPS Excellence Manager - US & Canada

Locations: Armonk, NY, US | Fort Wayne, IN, US

Are you a people-first leader who thrives at the intersection of operational excellence and business impact? Do you get energized by building high-performing teams, solving complex problems, and driving meaningful process improvements? If so, this is your opportunity to lead a critical function at the heart of a global reinsurance powerhouse.

As Sales Operations Manager
, you will lead the North America Sales Operations team, a function that sits at the very center of how the business operates and grows. You will be accountable for ensuring the seamless execution of treaty onboarding, data quality management, operational controls, and continuous improvement initiatives across the region. This is a high-visibility leadership role where you will partner with stakeholders across Client Markets, Treaty Administration, Finance, Valuation, and global Operations to deliver operational excellence at scale.

This is not a role for someone who wants to maintain the status quo, it's for someone who wants to shape it.

• Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service
• Drive cross-training initiatives to build team resilience and ensure business continuity across shifting priorities
• Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and operational objectives are consistently met
• Manage team workload and capacity effectively, adapting to volume fluctuations and evolving business priorities with agility
• Maintain robust operational controls and data quality standards
  , monitoring KPIs and operational metrics to ensure accuracy, integrity, and compliance
• Support audit, compliance, and governance requirements
  , serving as a key operational point of contact for escalations and risk management
• Identify and lead process improvement initiatives that simplify, standardize, and automate workflows - improving efficiency, scalability, and the overall stakeholder experience
• Partner with technology and business teams to implement operational enhancements and drive digital transformation within the function
• Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence

Sales Operations sits at the center of the business, enabling client markets to focus on winning and growing client relationships while we ensure the operational foundation is accurate, efficient, and compliant. We support the full deal lifecycle, from origination through execution, by partnering closely with cross-functional teams to manage processes, systems, data quality, KPIs, and controls.

Our culture is collaborative, detail-driven, and service-oriented: we value accountability, continuous improvement, and strong partnerships. We take pride in bringing clarity, structure, and reliability to a fast-moving commercial environment and we're always looking for ways to do it better. Team members play a meaningful role in shaping how the business operates, making this a place where your contributions are visible and your impact is real.

You are a seasoned operations leader who brings both strategic thinking and hands-on execution to everything you do. You know how to inspire a team, navigate complexity, and build the kind of operational infrastructure that lets a business scale with confidence. You communicate with clarity, lead with empathy, and never lose sight of the details that matter.

• 7+ years of experience in Sales Operations, Business Operations, Financial Services, Insurance, or a related field, with a demonstrated track record of operational excellence
• 3+ years of people leadership experience
  , with proven success building, coaching, and developing high-performing teams
• Strong expertise in data quality management and operational controls
  , including experience supporting audit, compliance, and governance requirements
• Demonstrated ability to lead process improvement initiatives
  , including simplification, standardization, and automation of complex operational workflows
• Bachelor's degree or equivalent professional experience in a relevant discipline

• Experience in the reinsurance or life & health insurance industry, with familiarity of treaty administration and deal lifecycle management
• Exposure to operational technology platforms and digital transformation initiatives within a financial services or insurance context
• Experience working in a multi-country or global operating model
  , navigating cross-functional and cross-cultural stakeholder environments
• Strong analytical and problem-solving skills
  , with the ability to translate data and metrics into actionable operational insights
• Excellent communication and influencing skills
  , with a track record of building trusted relationships with…